Address
Form of workWorkSafe is Victoria's workplace health and safety regulator. We are also the workplace injury insurer. Our job is to reduce workplace harm and improve outcomes for injured workers. This is our promise to the Victorian community and the reason we exist.
- $70,885.00 per annum + superannuation
- Full time, fixed term until 31/12/2024
- Geelong based role (hybrid work from home - 3 days in office)
About the role
The Booking Officer provides operational support and services to appropriately schedule, Independent Medical Examinations for injured workers within relevant legislation, whilst actively managing expectations of insurance agents and medical practitioners.
Key accountabilities:
- Ability to identify which provider's best match the request booking to defined business guidelines.
- Actively contribute to continual improvement in the system and processes.
- Ensuring an effective and efficient customer service is provided to all key stakeholders.
- Review inbound booking requests to ensure the utilisation of appointments in a timely manner.
- Ensure all bookings are made with agreed Service Level Agreement.
Please ensure you take a look at the Position Description here for additional information on accountabilities for this role.
About you
You are an experienced Booking Officer with a strong understanding of medical scheduling and administration procedures. You are motivated to plat your role within the team to make a difference to the Victorian community.
You will also possess:
- A wealth of experience in undertaking inbound/outbound calls and administrative duties.
- Accurate and proficient data entry skills.
- Ability to work within fast paced and changing environments.
- Demonstrated attention to detail and sound organisational skills.
- Demonstrated negotiation skills.
Working with Us
At WorkSafe, we aspire for every employee to feel connected, safe and valued in their team, for teams to feel valued in the workplace, and for WorkSafe to be valued in the community.
We believe that a diverse workforce is the key to delivering the best outcomes for the Victorian community and strongly encourage applications from all people, including First Nations people and people with disability, diverse cultural and linguistic backgrounds, sexualities and genders.
What's next?
Applications close 11:00pm Tuesday 26 March 2024. Click the link to apply, and join us in making a difference to Victorian lives.
Only people with the right to work in Australia may apply for this position. You may be required to undergo a National Police Check (and/or Medical Assessment) as part of the recruitment process.
Candidate screening may take place prior to the advertisement closing, so get your application in.
For further enquiries please contact Bianca Stojanovski via email bianca_stojanovski@worksafe.vic.gov.au
About us
WorkSafe's Strategy has our core purpose front of mind - reducing workplace harm and improving outcomes for injured workers. We don't shy away from the importance of our purpose to the Victorian community, that's why we have a stated ambition to be world leading.
We want Victoria to be the safest place to work in Australia and one of the safest in the world; and we aspire to be a world leader in return to work after a workplace injury.
WorkSafe are striving to build a diverse workforce that reflects the Victorian community we serve.
