Bookings & Administration Coordinator

Are you a detail-oriented professional with a knack for organisation and a passion for fun? Join our team as the Bookings & Administration Coordinator of our amazing new indoor family adventure centre Social Fair (www.socialfair.com.au). The centre will combine an awesome food & beverage offering with exhilarating activities. You'll oversee the reservation process for our high ropes course, mini-golf course, climbing walls, play zone and group / party bookings.

Responsibilities:

Reservation Management: Become a know-it-all on our booking system to help manage bookings, availability, and communicate with guests. Work closely with the event and activity crew to communicate important information regarding bookings. 

Customer Service: Be the primary point of contact for guests seeking information about our centre activities and restaurant and making reservations. Provide excellent and consistent customer service by answering inquiries, addressing concerns, and assisting with special requests. 

Event Planning: Collaborate with event organisers to coordinate birthday parties, corporate events, and other special occasions. Ensure all details are handled and expectations of the customer are met to a high standard. 

Sales and Marketing: Promote our centre through various channels, including social media, email campaigns. Assist in developing promotional strategies to attract new guests and drive repeat business.

Quality Assurance: Monitor guest feedback and reviews to identify areas for improvement and implement enhancements to enhance the overall guest experience. 

Tasks will also include but is not limited too: 

• Answering calls and replying to emails 
• Assisting reception staff with training and knowledge development of the booking system
• Confirming events and bookings 
• Welcoming customers at reception 
• Maintaining reception/ office cleanliness
• Building trustworthy and collaborative relationships with the community, suppliers, local businesses and schools. 
• Upselling packages and special events 
• Understanding customer needs and expectations

Qualifications:

• Previous experience in reservations management, hospitality, or customer service roles preferred.
• Excellent communication and interpersonal skills.
• Strong organistional and time-management skills.
• Ability to work effectively under pressure and adapt to changing priorities.
• Bachelor's degree in hospitality management or related field a plus.
• Flexibility to work weekends, late nights and public holidays where required. 

Benefits:

• Opportunities for professional development and advancement
• Access to recreational facilities
• A supportive team environment