Branch Administrator

The Company

Established in 1997, today VAE Group is a Tier 1 building solutions company and one of Australasia largest commercial HVAC companies with over 375 employees and 11 office locations in Australia, New Zealand and Papua New Guinea. Our growth and success are built on providing Smarter HVAC Solutions with a promise of ‘Built in Certainty’ every time. We pride ourselves in trust, integrity and innovative expert staff which together deliver outstanding results and live our brand’s values of Energy – Synergy – Success.

Job Description

What we offer

• Flexible & supportive working environment
• Great team culture – team sports, regular social activities, family friendly
• Strong Safety Focus
• Financial Wellness Programs
• Discounted Private Health Insurance
• Personal and Professional Development
• Employee Assistance Program – immediate family included
• Free parking onsite

The Role

Reporting to the SEQ Service Manager and based in Darra, the Branch Administrator will be responsible for performing a range of diverse administration and service functions for SEQ region to assist in ensuring the smooth operation of the service business.

Some of the key responsibilities will include but not limited to:

Undertake and provide administrative support to the Branch and the business as required Support and assist service technicians with timesheets via Pronto, Salesforce Service Field Collaborate with the Service Deployment Officer to facilitate service calls and job allocations Collaborate with the Service Administration team and managers to deliver excellent customer service Generate service jobs, purchase orders, FSQ, PIRs & goods receipting, etc. Generate accurate & timely reports and maintain master asset data base Assist in contract set up and management processes Oversee the training of service staff when necessary Maintain client portal requirements Develop strong relationships with all levels of stakeholders

Desired Skills and Experience

What makes you stand out

We are looking for a candidate who will demonstrate their similar service administration experience, an understanding of the challenges of working in a dynamic and fast-growing business, and the following attributes:

• Ability to collaborate with a multi-disciplinary team
• Strong written & verbal communication skills
• Exceptional customer service skills
• Good negotiation & influencing skills
• Competent project management skills
• Financial competency
• Strong time management
• Ability to work under pressure

Culture

Most importantly the candidate will be able to demonstrate how they work within the VAE company values of Energy, Synergy and Success. We are proud of the VAE Group culture and it is key to the company's significant growth & low employee turnover.

If you are looking for a career opportunity in a workplace value training & development, please apply today!

Diversity & Inclusion

At VAE we commit to building and fostering an inclusive culture that promotes and values diversity. We provide equal opportunities for great people from variety of backgrounds & cultures as we believe our diverse and engaging workforce drives innovation.

We’re searching for like-minded people that complement our core principles and company culture. If problem-solving and innovation are motivational to you, a career with VAE Group will provide these opportunities.