AddressCompany Description
Nine is Australia’s largest locally owned media company – the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want – across Publishing, Broadcasting and Digital.
Nine’s assets include the 9Network, major mastheads such as The Sydney Morning Herald, The Age and The Australian Financial Review, radio stations 2GB, 3AW, 4BC and 6PR, digital properties such as nine.com.au, 9Now, 9Honey, Pedestrian.TV, Drive, subscription video platform Stan and a majority investment in Domain Group.
Job Description
Your new opportunity at Nine
This is an exciting time to join Nine Radio. We are about to embark on a challenging journey as we rebuild and reposition our broadcast operations for the future. We are looking for someone who is excited to join us on this journey. We encourage innovative and adventurous thinking and are building a team of people who are always on the lookout for ways to make things better. We are seeking a team member with passion and vision, who can help us deliver on our plan to be at the forefront of radio technology. We have a long way to go, but the vision is clear, and this is a great opportunity for a like-minded person to join us on the journey.
As a Broadcast IT Support Specialist you will be responsible for all aspects of support for the Nine Radio Broadcast systems. Your key purpose will be to support all stakeholders that are dependent on the systems and services. You will also contribute to your team with a commitment to knowledge transfer, documentation and user training.
Day to day you will:
- Provide prompt, in-depth technical support of Radio Broadcast systems and services
- Manage the lifecycle of all incidents of assigned Broadcast systems and services
- Take ownership of the design, implementation and support of assigned Broadcast systems and services
- Manage the lifecycle of all incidents, requests, change initiatives and system upgrades of assigned Broadcast systems and services
- Meet regularly with stakeholders to develop and adapt workflows, systems and services to meet business objectives
This role will require you to be available for the morning shift 5am-1.30pm Monday to Friday . You may also be required to assist with the on-call roster as required (1 week in 5, 6pm-5am Mon to Fri).
Qualifications
Enough about us, let's talk about you
You will be a customer-focussed individual with the ability to deliver first class service, particularly in difficult situations. Your ability to stay calm under pressure and deliver results will be key to your success in building trusted relationships. You will be an innovative thinker, committed to staying up to date with the latest technology, and capable of delivering solutions to complex problems.
What we would like to see on your resume:
- Experience working as part of a successful IT Support team team within the broadcast radio industry
- Exposure to high-pressure work environments and a proven ability to remain calm in stressful situations
- Advanced problem-solving skills and the ability to ‘think on your feet’ to make fast and effective decisions
- Broad knowledge and troubleshooting skills with radio broadcast and IT systems
- LAWO and/or AXIA experience would be beneficial
- IT qualifications preferred, but not essential
Additional Information
Life at Nine
Nine is a people business. Being part of the team means you’ll be in a culture that promotes creativity and innovation, diversity and inclusion, is open to feedback, rewards impact and ensures everyone is heard. Importantly, you'll receive the following:
- Career development and quality training
- Up to 16 weeks paid primary carer’s parental leave
- Discounts on lifestyle, entertainment, and leisure memberships, including health insurance, dental and gym
- Hybrid Working/Flexible working
- Discounts on products and services with corporate partners
Our Commitment to Diversity and Inclusion:
At Nine, we are committed to fostering a workforce that embraces all aspects of diversity and inclusion and where practices are equitable to ensure our people experience a sense of belonging. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best. Should you require any adjustments to the recruitment process in order to equitably participate, we encourage you to advise us at the time of application.
We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, nationalities, backgrounds and cultures.
Nine’s Workplace Condition of Entry:
Nine is committed to maintaining a safe and healthy workplace and doing what is reasonably practical to protect our people, including visitors to all Nine sites and events.
Nine has introduced a Workplace Condition of Entry – COVID 19 Policy that requires all workplace attendees and participants to be fully vaccinated against COVID-19 before entering a Nine workplace (unless you have a valid medical exemption). You will be asked to declare your vaccination status as part of the application process and provide evidence of this. This information will be treated in accordance with our Privacy Policy.
Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes
