Bureau Payments Officer

aXesto / MYPAbout the JobWe are looking for a solutions-focused, highly skilled NDIS Payments Officer.
RemotePosition Overview:

• Reporting to the Bureau Team Leader, you will be responsible for supporting providers and clients by offering detailed information about payments, price caps, invoice errors and refunds using well-established procedures and structured information.
• This role requires high attention to detail and is all about tracking and maintaining high deliverables.
• You must be an Australian Citizen or permanent resident for this role.

The right person will ideally have skills and experience in:Essential Criteria:

• Advanced understanding and commitment to person-centred support and services to people with a disability, their teams and service providers.
• Demonstrated experience (12 months) working within the NDIS Plan Management sector, PRODA (Provider Digital Access), MYP or similar CRM, invoice processing and the NDIS Pride Guide
• Advanced skills and experience in using a variety of technology software, Microsoft Office applications and accounting software (XERO)
• Diploma in Business Administration, Bookkeeping or higher and/or similar demonstrated work-related experience in working with people with a disability in the plan management claims sector
• Demonstrated experience in delivering quality outcomes through relationship management and high-volume client/customer interactions
• Excellent customer service and verbal and written communication skills
• Ability to learn and advance knowledge within the industry and working environment quickly apply processes seamlessly

Preferred Criteria:

• Understanding of Client Relationship Management Software, particularly MYP;
• Understanding and commitment to person-centred support and services to people with a disability, their teams and service providers.

Attributes and Values:

• A positive, proactive and enthusiastic attitude to learning and engaging within a team;
• Excellent attention to detail, problem-solving, organisational and planning skills;
• Be an effective time manager of your work, and work with the team to improve the services offered to providers through refining of communication and workflows;
• Undertake responsibilities as and when directed by the Team Leader for activities in similar specialised areas.

Key Accountabilities:

• Provide high levels of service and advice to the differing needs of clients and providers;
• Participate in the business growth targets and ensure satisfaction among all providers and clients;
• Proactively ensure that aXesto and MYP are represented and promoted within the industry and community;
• Actively participate in the client and business growth and development through refining of specialised workflows and communication techniques;
• Contribute to supporting client choice and control over their plans using industry knowledge and experience ;
• Ensure correspondence and documentation is managed efficiently and confidentially by all team members;
• Maintain current knowledge of the NDIS, Quality and Safeguards, price guides and guidelines and proactively drive your personal learning and growth;
• Provide training and onboarding support to external Plan Managers with the assistance of the Team Leader
• Advise Plan Managers on established procedures and provide advice to suit member agreement
• Provide training and general guidance to Support Officers with an emphasis on quality and compliance with the support of the manager and established processes and procedures
• Contribute specific skills and training to the shared tasks of the organisation
• Assist with data and administration to ensure claiming and payment activities are completed correctly according to established procedures
• Oversee the provision of all payments and exceptions and maintain detailed records within CRM system for multiple Plan Management Companies
• Process payments, credits and reconciliations to providers ensuring friendly, effective, accurate, compliant, and timely outcomes for our clients
• Resolve payment issues and errors using well-established procedures and methods
• Ensure quality record management and capturing of income and participant budgets within our system