AddressWhat you’ll bring with you
- Critical capabilities
- Plans, runs, documents and synthesizes user research initiatives using standard frameworks to deliver impactful insights for Xero
- Uses multiple techniques to interrogate customer evidence to accurately identify and define problems customers care about
- Develops and justifies well thought through MVP/MLP solutions to solve customer problems
- Designs and executes experiments to validate solution options with quantitative and qualitative evidence
- Articulates the product’s value and functionality, and identifies the domain it operates in
- Applies a product vision and strategy in their own decision making
- Seeks diverse ideas for improvement from other teams or parts of the business
- Leads the development, adoption and continuous improvement of product prioritization approaches, processes, criteria and techniques
- Coaches teams and stakeholders on Xero’s PM ways of working to drive process improvements and build team expertise in best practice
- Leads coordination across products to deliver combinations of releases that collectively solve one or more customer problems
- Identifies and estimates market / segment size in terms of potential customers
- Articulates the product’s success criteria in appropriate forums to support team decision-making
- Actively participates in discussions on the commercial, customer and product
- implications of a team’s work
- Facilitates meetings with predefined structures or scripts (e.g., stand ups, IPM’s, and retro’s) leading to clear actions for a team to progress with
- Communicates effectively as a product evangelist across the entire product lifecycle foster alignment and buy-in to the product vision
- Actively collaborates with other functions to drive successful collaboration on products and outcomes
- Coaches others in new analytical approaches to generate insights and improve the effectiveness of product decisions
- Teaches others to meaningfully translate information and insights for different stakeholders and audiences
- Collaborates across functions to integrate information from a variety of sources and teams and generate meaningful insights
- Significant experience with agile processes in a software development environment
- Experience in analyzing complex data, providing insights and recommendations
- Experience solving complex problems using critical thinking skills
- Experience supporting or developing business analysis related practice collateral and training
- Experience with SaaS product development desired but not a must
- Understanding of the SaaS / Fintech / Accounting industry and / or adjacent sectors relevant to Xero
- Demonstrated experience as a valued team member working within teams to deliver customer /business outcomes
- Demonstrated experience effectively leading a body of work, engaging with and communicating outcomes to stakeholders
- Demonstrated experience in mentoring, coaching and supporting team members
Love customer problems:
Look to the future:
Work the Xero way:
Demonstrate commercial acumen:
Do it together:
Explore the data:
Experience
