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Form of workEach day, millions of customers in over 40 countries use ING’s banking products and services. You’ll be contributing to their customer experience. You’ll be shaping the way they bank and empowering them to stay a step ahead in life and business. Are you ready to make a real impact on people’s lives?
The Business Analyst is a member of a squad within the Core Banking Program at ING to define and execute on the Business Design and Strategy for the Program in order to deliver on intended program outcomes. This role will reside in the Business Design horizontal Stream of the Core Banking Program, which is responsible for the overall scope and benefits of the Program, covering all areas of the end-to-end process across origination and account servicing.
This role will also be assigned to work within vertical Delivery Streams which are focused on the delivery of specific releases and milestones. The Business Analyst will have the opportunity to work on a large-scale transformative program and be responsible for ensuring business requirements are clearly interpreted into language that is easily understood by both a business and technical audience
What You’ll Do
- Clearly define and document requirements that support business objectives
- Work with Service Designers, Customer Journey Experts and Product Owners to ensure requirements are ready for development teams
- Liaise with vendors and internal technical SMEs to ensure that requirements can be delivered in line with time and cost constraints
- Define requirements to enable business processes and validate with business stakeholders
- Provide assistance to various business units with respect to product/system/process queries
What We’re Looking For
- 7 +years experience as a Business Analyst – process analysis, requirements and detailed functional design
- Experience working in an Agile or hybrid (Agile/Waterfall) environment. Participated in the creation of project artefacts and participated in all agile ceremonies
- Strong understanding of key lending / mortgage processes, systems and tools from an origination and/or servicing perspective
- Ability to define business processes that need to be developed or automated to allow the use of the new or updated systems to be used by the business
- Experience reviewing proposed technical solutions and validate solution fit to business requirements
What's in it for you?
- Discounted ING Health Insurance
- An additional Rest Day to support your well being
- An IMPACT day to volunteer on approved sustainability activity to give back to our community
About Us
At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.
When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.
We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
Sound like the kind of place you’d feel at home? We’d love to hear from you.
(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)
Need more?
Contact Jack Foulger at ************@ing.com. Applications close 26/3/24
