Business Process Improvement Analyst

We’re on the lookout for a Business Process Improvement Analyst to join our People team on a 10-month fixed term contract.

Working as part of Bupa APAC Employee Experience and Operations team, the Business Process Improvement Analyst plays a key role in supporting Bupa to manage its operational risks and compliance. 

Your primary focus areas are to support Business Process Improvement initiatives and maintain the People team process maps.

You will be responsible for working with the Business Process Improvement Manager and collaborating with the wider People team to discover, advise, and support delivery of Process Improvement opportunities.  You will also be responsible foridentifying change impacts to People processes and maintaining up to date People team process maps by running workshops to review and update process maps with relevant SMEs.

This role can be based in Melbourne, Sydney or Brisbane with hybrid working arrangements available.

How will you make an impact?

Key responsibilities include:

• Support Employee Experience function to ensure that Bupa is complying with and delivering the end-to-end people lifecycle obligations in accordance with Legislation, Regulations, Awards, Enterprise Agreements, National Employment Standards and case law. 

• Ensure that process walkthroughs and regular audits of process compliance are conducted to ensure that risks are being appropriately managed by the business and in accordance with applicable regulatory and contractual obligations and internal policies and procedures.

• Support the identification of pain points and bottlenecks in the current processes. 

• Make process design and development recommendations to standardise, improve, or redesign processes to meet business needs, improve service delivery and employee experience.

• Ensure all APAC People team processes are captured and are current by creating and updating process maps in line with any changes to systems, processes, and legislations.

• Maintain the People team process library ServiceNow site to ensure the process maps published are up to date and communicate updated process maps to Mega to ensure Bupa’s central process repository is up to date. 

• Maintain the People team process map inventory with up-to-date information and use this to conduct process change impact assessments when changes to systems, processes or legislations are introduced.

• Review all People team process maps annually by conducting workshops with the relevant SMEs to update process maps to ensure accuracy and compliance. 

• Liaise with the Risk & Compliance team to determine new or updates to Risks/Controls in processes. 

• Be a pivotal point of contact for the People team in addressing process-related enquiries.

Why work at Bupa?

We keep our people smiling by helping them improve their lives in and outside of the office.We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.

We support our people to be the best version of themselves, physically and mentally. With a healthy work/life balance, leadership support, study leave, volunteering options and a commitment to promoting from within.

Our employees can access wide range of benefits: from our own products (incl. health insurance subsidies) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing, and futures.

What do I need?

• Previous experience within Business Process Improvement, Process Analyst, Business Analyst or Systems Analyst role.

• Exposure to People processes and risk controls. 

• Experience with process mapping, preferably with Visio experience. 

• Proficient in the use of Excel.

• You must be able to run process mapping workshops effectively to gather detailed process information and ask the right questions to ensure all process steps are accurately captured. 

• Excellent communication skills and be able to work collaboratively and effectively with a diverse range of stakeholders, including senior leaders, technical and functional specialists, business facing People team, operational and line managers is required.

About Bupa Asia Pacific:

Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.

Our people reflect the diversity of our community.  At Bupa, your wellbeing, identity and own story is respected and valued.