Business Process Analyst

The Senior Business Analyst plays a crucial role in bridging the gap between business needs and technological solutions, ensuring that the projects delivered are in alignment with the strategic goals of the organization. This position involves analysing Business Processes using BPMN2 and supporting the development and implementation of the business architecture. This position ensures that the projects delivered are in alignment with the strategic goals of the organization, enhancing operational effectiveness and driving business success.

Nature of position: Permanent, Full Time 

Location:  Melbourne, VIC - Parramatta, NSW - Fortitude Valley, QLD

Reporting Line: Head of IT Architecture

Key Responsibilities:

• Business Process Analysis: Lead the evaluation and analysis of current Business Processes and system requirements to identify areas for improvement or redesign. Lead interaction with key business stakeholders to agree on future Business Processes.
• Solution Design and Implementation: Develop detailed functional specifications for IT solutions, collaborate with the development and architecture team to ensure accurate implementation, and oversee the testing and deployment phases to guarantee quality outcomes.
• Stakeholder Management: Act as the primary liaison between business units and the IT department, facilitating effective communication and ensuring that project objectives meet business needs.
• Project Management: Support the project manager by informing project timelines, resources, and budgets, applying best practices in project management to ensure projects are delivered on time and within scope.
• Business Architecture: Support the development and implementation of the business architecture, ensuring alignment with the strategic goals of the organization.

About you:

Experience required:

• Extensive experience in a business analyst role within an IT environment, with a proven track record of successful project delivery.
• Experience working effectively with both technical teams and business stakeholders.

Qualifications required:

• Desirable - Certification in Business Analysis Professional (CBAP) or Certification of Competency in Business Analysis (CCBA).
• Desirable - Bachelor’s degree in business administration, Information Technology, or a related field.

Competencies required:

• Strong analytical and problem-solving skills, with the ability to analyse complex data and translate business needs into effective IT solutions.
• Proficiency in project management software and methodologies, as well as Business Process mapping tools.
• Knowledge of current industry trends and technologies with an ability to apply them in a practical context.

About us:

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Specialising in designing, constructing, and maintaining new and existing networks, we provide end-to-end engineering and asset management solutions for our blue-chip client base. Committed to fostering a workplace culture that values diversity and inclusion, Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders, people with disabilities, LGBTQI individuals, and other diverse groups. As a signatory to the Veterans Employment Commitment, we also value the skills and experience of ex-ADF members and their partners, strongly considering veterans who meet the key criteria for our employment opportunities