Business Services Coordinator

• Reference number: 24019a
• Term: Fixed-term, full-time basis
• Remuneration: $116,370 to $127,294 pa (HEW7) (inclusive of $98,334 to $107,565 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location: Gardens Point
• Open to: Applicants who have unrestricted work rights in Australia for the duration of the fixed-term appointment. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply. Please note that current staff wishing to be considered for secondment to this position must seek prior approval from their supervisor before submitting an application.

Who are we looking for?

We are seeking a Business Services Coordinator to join Student Services, Student Services and Wellbeing, Administrative Division.

The Business Services Coordinator is responsible for overseeing the efficient operation of the Business Services team in providing exceptional client service to QUT students and staff, as well as the community. The position supports a range of strategic initiatives for the department by coordinating projects and programs, evaluating business trends and making recommendations to the department leadership team to achieve continuous improvement. The Business Services Coordinator plays a key role in managing relationships across the broader Student Services and Wellbeing to ensure delivery of a cohesive client focused experience.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

Student Services is responsible for providing a range of services to support the health and wellbeing of students in areas of Accommodation, Chaplaincy, Counselling Services, Disability Services, International Student Support, Welfare Services and QUT Medical Centres..

What you need to succeed

1. Education, training and/or experience equivalent to completion of a degree with at least four years’ relevant work experience.
2. Proven ability to supervise a high-performing client-focused team providing frontline enquiry management services through a variety of channels.
3. Demonstrated experience in the planning and coordination of projects and programs to support the achievement of strategic and operational objectives.
4. Highly developed communication skills including the ability to prepare a range of reports, submissions and procedures.
5. Demonstrated ability to build and maintain collaborative productive working relationships with a diverse range of clients and stakeholders, utilising influencing, negotiation and interpersonal skills.
6. Proven digital literacy using a range of applications and databases to gather, analyse and interpret data to provide recommendations and advice.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions.
• Competitive remuneration with up to 17% superannuation.
• Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super).
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance.
• Leave loading of 17.5%.
• Purchased Leave Scheme - up to 8 extra weeks.
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms.
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.
• We see diversity and inclusion as our strengths.
• Explore more benefits of life at QUT.

Belong at QUT

We are guided by our values of Ambition, Curiosity, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers.

In support of our Indigenous Australians Employment Strategy, we aspire to an Indigenous Australian workforce participation of 3.6% and we encourage Aboriginal Australians and Torres Strait Islander people to join us in pursuing a fulfilling career.

We believe in creating safe spaces for inclusivity to flourish and we know that diversity is our strength – see our commitment. If you’re curious, innovative, and ready to experience what a career at QUT can offer, we’re ready to meet you.

Job opens: 12-Feb-2024

Applications Close: 26-Feb-2024 at 11.30pm

Find out more and apply by clicking Apply or the link below.

View the job details at: Queensland University of Technology - Business Services Coordinator