AddressHow will I help?
As a Business Solutions Banker you will be interacting with small to medium-sized business customers, helping to understand their business goals and needs and offer a suitable Merchant Solution to help their business grow. This position is fast-paced, operating in a competitive market where you will learn the art of deepening customer relations and having quality needs-based conversations. This opportunity will help you become a strong sales-based banker, offering a tailored solution to suit individual's needs.
Key Responsibilities Include:
- Understanding merchant products and how it will benefit the growth of a business.
- Having a comprehensive understanding of competitor information to better support customers
- Supporting other bankers from several channels, including branches by providing advice and support and accepting referrals.
- Modelling outstanding customer care & service excellence
What's in it for me?
At Westpac, we're going through significant changes, and this is an exciting opportunity to work closely with us through the next phase of transformation. You'll play an important part in driving the future of a business that has been around for over 200 years and in return, we'll support you in the development of your career. With continuous opportunities to learn and grow in an inclusive environment backed by a fantastic team of passionate and knowledgeable people, you'll be empowered to thrive with us.
Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements.
What do I need?
- 2-3 years in a customer centric company or role
- Experience as a Customer Care Consumer Banker or retail Personal Banker
- Proven track record in service and support by providing appropriate solutions to suit a range of customer needs
- Excellent attention to detail, including writing skills
What's it like to work there?
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth and insurance benefits."
How do I apply?
To submit your interest in this position please click the APPLY button.
At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email talentacquisition@westpac.com.au
