Business Support Officer

About the role

The North region team is led by the north regional Group General Manager and is responsible for delivery of all operational and commercial functions including burial operations, direct sales of cemetery products and services, development of products and services to meet community need and management of cemetery inventory in the north.

The Business Support Officer will be responsible for providing administrative support to the Senior Supervisors in the north region in the areas of burial operations, horticulture, client services and funeral services.

Key responsibilities include:

• Providing assistance in day-to-day administrative support to the Group General Manager North, the Operations & Regional Business Partner and regional Senior Supervisors with respect to the completion of administration processes in a timely and efficient manner, with excellent attention to detail.
• Assist the Operations & Regional Business Partner with the implementation and utilisation of new processes, and provide reporting as directed from time to time by the Operations & Regional Business Partner.
• Assist with the completion of administrative tasks associated with the purchase and delivery of all products and services.
• Demonstrating a highly collaborative approach to building and maintaining productive working relationships with internal and external stakeholders.
• Implement effective and efficient processes which provide ongoing administrative support, including:
• Assisting with the preparation of detailed monthly statistics, reports and information as required.
• Provide administrative support to research projects.
• Maintain and retain accurate and up to date records of work undertaken in accordance with GMCT policies and procedures in a shared document management location with the Operations Business Partner.
• Assist with corporate events and project management assigned to the region.
• Participate in departmental leadership group meetings, including provision of performance reports, resource allocation, incidents and action logs.
• Assist with the response to client and customer concerns within acceptable timeframes.
• Maintain accurate files and records in a shared document management location, including licence & training in accordance with GMCT systems and procedures, and update the Operations & Regional Business Partner as required.
• Contribute to the co-ordination and management of team member uniform ordering, distribution and stock control.
• Assist with the coordination and management of GMCT pool car bookings.

To be successful in this position you will require:

Qualifications and experience

• Demonstrated experience in a similar or comparable role.
• Ability to effectively communicate at all levels.
• High level of interpersonal and communication skills and demonstrated ability to apply these with internal and external stakeholders.
• Understanding of, and commitment to, OHS practices which ensure a safe and healthy working environment for staff and the public.
• Ability to work well as part of a team.

​Skills / abilities

• Highly developed written and verbal communication skills and interpersonal skills.
• Ability to maintain a professional approach at all times.
• Attention to detail which ensures accurate information and up-to-date records are maintained.
• Ability to work independently with minimal supervision and within a team.
• Ability to manage emotions when faced with demanding and sensitive situations on a regular basis.
• Demonstrated acceptance and understanding of cultural diversity.
• Maintain integrity, trust and confidentiality at all times.
• Personal presentation which reinforces the professionalism and commitment to GMCT.
• Ability to work well as part of a team.

How to apply: Please ensure you include a cover letter as part of your application. We would like to know why you are interested in the role, and, taking into account the Key Selection Criteria as a whole, how your skills, knowledge, experience and qualifications are applicable to the role.

Applications close 5pm Wednesday 10 April For a confidential discussion, please contact Olivia Watson on 0461 336 ***

Please apply via our careers site by following the link below. https://gmct.recruitmenthub.com.au/Vacancies/ & enter ref code: 6570011

This position requires the successful candidate to undergo a pre-employment medical, police check and values testing. You may be asked to provide proof of vaccination.

GMCT is a Supportive Employer of Australian Defence Force Reservists.

GMCT is an Equal Opportunity Employer.

We encourage applications from people of all ages, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander people, the LGBTQI+ community and people living with disability.

We are happy to adjust our recruitment process to support accessibility needs - so reach out to us at **********@gmct.com.au.