Business Support Officer

Our Customer Service Team are often the first point of contact for our residents and residential community members. The Customer Service Team maintains and enhances the public image of Student Living by providing an exceptional customer experience.

As Business Support Officer, you will respond in a prompt, friendly, knowledgeable, and efficient manner to requests, enquiries, and complaints from our customers.

Your superior customer service skills will be well placed in the Student Living team who work tirelessly to build respectful relationships with everyone we encounter. You will also work with other members of the Student Living team to deliver projects designed to improve the experience for all residents living on campus.

This continuing position is full time and will be located at the Callaghan Campus (Awabakal and Worimi land).

The remuneration for this position is from $71,626 to $77,858 + 17% superannuation and is commensurate with skills and experience. 

We offer a range of benefits and employment conditions that help you balance your commitments, stay healthy, and work effectively. For information on our employee benefits (such as leave, flexible working, discounts in private health insurance and gym memberships, and salary packaging) please visit here.  

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision are our values of excellence, equity, engagement and sustainability.

We provide opportunities for all people regardless of their background and experience, and this philosophy is reflected across all that we do. 

The University of Newcastle is an equal opportunity employer committed to equity, diversity, and social inclusion. Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply.  

Important information before you apply:

• Please visit here for a guide on how to apply for a role.
• If viewing this on a job board other than the University's please click ‘Apply’ (or equivalent) to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy from the Related Documents section before commencing your application.
• Applications for this position will only be accepted from those with Australian residency or a valid work permit.

Your application:

• Your application must include:
• Your resume.
• A cover letter outlining your motivation to apply for this opportunity.
• A statement addressing the Essential Criteria listed below (these may differ slightly from the Position Description, please only respond to the below in your application).

1. Completion of an associate diploma level qualification in Business Administration or related field with relevant work experience; or a certificate level qualification with post-certificate relevant work experience; or an equivalent combination of experience and/or education/training.
2. Ability to create and maintain a professional, safe, informative, and friendly environment with every interaction.
3. Highly developed interpersonal skills including the ability to participate in a team environment demonstrating clear communication and mutual respect.
4. Demonstrated experience in providing administration support services in a multi-faceted and complex organisation with a proven capacity to manage several tasks simultaneously to meet competing deadlines.
5. Ability to work cooperatively as part of a team and independently with minimal supervision.
6. Demonstrated excellent customer service skills in a call centre and/or face to face environment, including demonstrated skills in conflict resolution.

Please upload your Cover Letter and response to the requested Criteria as one PDF document. This document should not exceed 4 pages (approximately 2,000 words).

For specific position enquiries, please contact Jess Rokobaro, Senior Manager Business Support on (02) 4921 5*** or via email *************@newcastle.edu.au

Having technical difficulties? Please reach out to us: **********@newcastle.edu.au Please note, we do not accept email applications.

Closing date: Sunday 21 April, 2024 at 11.59pm AEST

We are excited to be Looking Ahead with you

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