Case Manager

Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Case Manager, Workers Compensation – Sydney or Parramatta NSW

• Supportive and structured training programme that will ensure you are fully trained before taking on claims
• Work flexibly, 2 days in the office and 3 days from home, 9-day fortnight available after probation has been passed
• Bring your passion for helping others, interest in the health or medical space and desire to make an impact.

Looking for a new challenge in this year?  Join GB as a Case Manager where you can embark on a career that truly has meaning and helps people.

Perhaps you are currently working in customer service role, retail or hospitality? Or are you already working in Workers Compensation or the health industry with looking to try something different or grow your career in the corporate world in a company that can offer you stability, flexibility and career growth.

If this sounds like you, this could be your next step! We are looking for new Case Managers to join our GB Family.

This is a career defining role, which includes an innovative service model that is truly unique to the market and our service offerings to injured workers and clients alike.  We want YOU to bring your authentic self, and be a part of it all!

• Advising and providing case management support across a range of rehabilitation cases at various stages of their return to work journey;
• Engaging with insured employers, injured employees, rehabilitation professionals, medical practitioners and legal providers in order to achieve the best possible outcomes for all parties;
• Supporting the physical and psychological needs of our injured workers through the provision of services within our additional mental health, technical and rehabilitation support hubs;
• Contributing to excellent return to work outcomes and lead the end-to-end claims management life cycle;
• Collaborating with our additional Mental Health, Recovery and RTW, and Technical support hubs.

• You’ll have experience in a customer facing role and will be able to demonstrate excellent customer service building trust and rapport.
• Some Workers Compensation experience (desired but not essential) 
• An interest/degree or experience in Allied Heath (desired but not essential)  
• The ability to demonstrate resilience and navigate through challenging situations.
• Exceptional time management and organisational skills.
• Highly developed communication skills, with the ability to engage at all levels of organisation;
• A strong sense of self, team and collaboration;
• A desire to learn, grow and develop your skills to progress your career through our training programmes and on the job learning.

What can we offer you?

• Attractive remuneration packaging
• Collaborative working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
• A hybrid working week (2 days office based / 3 days work from home)
• Opportunities for ongoing education and development;
• Centralisation of several Technical and Legislative functions to empower Case Managers to focus on recovery, return to work and service delivery;
• A structured and supportive onboarding programme.