C&I Account Manager

The world’s biggest challenge needs you, here.
  
Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at Shell Energy - one of Australia’s leading energy retailers - puts you at the heart of that endeavour.
  
Based in Brisbane, Sydney, Melbourne, Perth, or Tasmania, the C&I Account Manager is responsible for managing a portfolio of high value corporate and industrial customers within the National Electricity Market. The C&I Account Manager has responsibility for managing all aspects of account management, customer acquisition and retention along with developing mutually beneficial relationships, between customers and the Shell Energy group.

The C&I Account Manager reports to the C&I Sales Manager.

  
Lead the change, from the frontline
  
With honesty, integrity and respect, you will:

• Achieve acquisition and retention targets as outlined in the incumbent's performance agreement;
• Provide superior account management to a portfolio of C&I accounts;
• Identify sales opportunities and convert leads to contracts through phone and face to face selling;
• Produce high quality bids and RFP responses in line with customer requirements;
• Prepare customers for onboarding and transfer once the sales process is complete;
• Build productive relationships with brokers to ensure high retention and new sales conversion rate;
• Ensure Shell Energy’s Sales’ KPIs are achieved; and
• Negotiate retail electricity and gas agreements within risk management policies.

What you’ll bring
  
Here’s what you’ll need to thrive in this role:

• Demonstrated success in a sales environment, preferably within the electricity industry;
• Significant experience and success in account management and sales acquisition with a focus on the bottom line;
• Demonstrated knowledge of sales process and methodologies with a proven ability to “close a deal”, that is mutually rewarding for both parties;
• Excellent attention to detail;
• Good understanding of small and large market electricity pricing across the NEM;
• Intermediate Excel skills;
• Thorough knowledge of Shell Energy’s service offering namely the Customer Portal, Energy Services and tariff reviews;
• Ability to enact high level negotiations;
• Ability to create work and leads and opportunities without direction;
• Ability to perform under pressure and deliver commercially sound outcomes; 
• Willingness to travel interstate and intrastate and a flexible approach to work hours;
• Demonstrated high level of communication and the ability to enact high level negotiations;
• Detailed knowledge of structured products and alternative contracting considerations;
• Detailed knowledge of how the electricity market works; and
• Excellent communication skills, both written and verbal. 

Why join our team
  
Every day, our people bring deep expertise, true innovation and investment to help our clients - and the world - reduce their environmental footprint. You can be part of that change.
  
Here are the top reasons why our people choose us:

• Purpose that you can see. As the C&I Account Manager, you will hold a key role in working towards our strategic priorities.
• Work that’s interesting, innovative and high impact. We hope you’ll love the challenge and opportunity to achieve.
• People who bring the expertise and drive to succeed. Our Team is respectful, inclusive, and supports connection and collaboration.

We think you’ll love it here too. Some of our benefits include:

• Competitive remuneration packages, including an attractive incentivised bonus program.
• Generous paid parental leave options that give team members more time to enjoy what matters most.
• Flexible working arrangements, with modern workplaces and technologies that support new, hybrid ways of working.
• An Employee Assistance Program for you and your family when you need it.

Visit our careers site to find out more.
https://shellenergy.com.au/about-us/careers/job-vacancies/
  
Read the stories of our incredible people.
https://shellenergy.com.au/about-us/our-people/
  
Join us. Together, we can make the difference count.
  
Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.