Claims Consultant - Accident & Health

Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

The Role

Our team is growing and we are hiring Claims Consultants in our Accident and Health team. These are opportunities would suit an experienced claim handler, or for an individual who has a background in insurance and has yet to process claims. This could also suit the right person who is interested in starting their career and you have a passion for learning, dedication to service and a motivated disposition. We invest in our people through succession planning and have a number of mentoring and training programs available.

These exciting opportunities on offer involve handling claims within our Accident and Health Team.

These positions will be offered on a permanent full-time basis and we offer a flexible hybrid approach of working in the office and from home.

Your responsibilities will include:

• Providing a high-level customer service to all internal and external partners
• Managing a portfolio of Accident and Health insurance claims applying policy wording and guidelines to a customer’s claimed circumstances
• Processing claims from end to end to ensure resolution
• Engaging external rehabilitation assistance to assist individuals return to work
• Customer interactions by email and over the phone

We’re interested in hearing from people who possess:

• Claims handling experience
• A passion for high-quality customer service
• High level of attention to detail
• Time management and organisational skills
• Great communications skills
• PC literacy and Microsoft Office experience
• Minimum completion of Year 10 secondary school studies

If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following:

• Flexible work arrangements – including a gradual build to WFH
• Paid Parental Leave
• Opportunities for ongoing education and development
• Service recognition awards
• Employee assistance program for yourself and immediate family members
• Excellent Working Environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
• Exciting career – as our Company grows, so do the opportunities for our people

A brief overview on GB

Gallagher Bassett is Australia's largest Third-Party Administrator (TPA).  Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance!

If this sounds interesting to you, we want to hear from you today, click on Apply for this Job!

To be considered for this opportunity you must have the right to live and work in Australia when applying.

Agency applicants will not be considered for this role.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.