AddressClaims Processing Consultant | Bupa | Australia
- Permanent full-time opportunities
- Hybrid role, based in our Brisbane CBD / working from home
Comprehensive in office training plan and excellent employee benefits and... Login to continue Hybrid role, based in our Brisbane CBD / working from home
Comprehensive in office training plan and excellent employee benefits anddevelopment
The heart of the role:We are looking for Claims Processing Consultants to join our Claims team ona full-time permanent basis. You will be responsible for managing complexcustomer and provider Health Insurance claim requests for Ancillary,Medical and Hospital Claims. You will be working directly with customersand providers to proactively assess claims and resolve queries whilebuilding strong relationships to deliver a seamless claiming experience forour customers and providers.
As a Claims Processor your responsibilities will include:End to end claims assessment of Hospital, Medical and Ancillary claims
Ensuring high level quality customer and provider outcomes through bothaccurate and efficient claims assessment
Proactively identify process improvement and self-service opportunities tosupport customer needs
Provide best in class service to customers and providers both via phone(inbound and outbound) and written correspondence including accountqueries. Additional Information about the role:Start Date May 2024The role will be based in our Brisbane office for the first 3 months, onceyou and your team leader agree you have settled well the opportunity towork from home will be an option.
About You:We offer a comprehensive training program therefore to be successful inthis role, you don’t need to have Health Insurance claims experience. Butyou will have a strong desire to learn and a passion for deliveringhigh-quality and accurate work.
In addition, you will have:Strong written and verbal communications skills
Highly proficiency in computer literacy and ability to navigate throughmultiple systems and processes is essential
Superior attention to detail and ability to work under pressure and meettimelines
Be a self-starter with a proactive mindset
Problem solving attitude with a focus on customer experience
The ability to work autonomously with great time management skills.We’ve got your back
The special thing about Bupa is that care is at our core and will always bea part of how we operate. Extending that, we want our people to feel theyare benefiting from Bupa’s purpose: so that everyone is supported to livethe healthiest and happiest version of themselves. Simply put, this is whatwellbeing means at Bupa.
Our global wellbeing program covers all aspects of our health – frommental and physical, to financial, social and environmental wellbeing. Weare providing health benefits, information and support for everyone whoworks here, no matter their role. Our range of benefits include:Fully subsidised health insurance products – How good is that!
Discounts on travel, car and home products, as well as discounts on Bupaservices such as Dental and Optical, skin checks and vaccinations
Discounted products and services via our extensive partner network, like
Apple, Endota Spa, New Balance, Garmin, JB Hi Fi,An additional annual leave day for you to focus on your wellbeing
An additional volunteer day each year for you to give back to yourcommunity
There is nothing half-hearted about what we do at Bupa, Applynow!At Bupa, we are striving to create and sustain a safe and inclusiveworkplace. We welcome applicants from all cultural backgrounds, genders,and abilities. If you require any adjustments to participate in ourrecruitment process, please let us know at the time of yourapplication.Tagged as: remote, remote job, virtual, Virtual Job,virtual position, Work at Home, work from home
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