Client Care Team Member

Permanent Part Time Position 

32 Hours a week (Mon-Thursday)

Medium size family run company in Brendale QLD

Wholesale Company supporting the Funeral Industry across Australia

As our business continues to grow, we require a customer service super star to join our Client Care Team. In this role you will answer incoming calls, process orders, return client calls for information, be solely responsible for the personalisation of memorial products for families and support the other members of the Client Care Team. This is a long-term role in a business that prides itself on customer service, knowledge and its 28 years’ experience manufacturing and supplying products to the funeral industry. 

It is important to us that our employees embody the ethos of our business, so we are looking for someone who has exceptional customer service skills, has a positive demeanour, and respects the work of the funeral professionals who we support. In this role you will be assisting our Client Care Team with processing the volume of incoming orders and client inquiries, therefore customer service and the ability to work as a team is a high priority. 

Want to know a little more about what products we supply?

We supply products in four categories memorialisation, mortuary, grief resources and coffin hardware. We support cemeteries, crematoria, memorial parks, funeral homes, and monumental masons with products for grieving families. 

A key part of our business is the supply of exceptional quality and ethically sourced cremation urns and jewellery for families to memorialise their loved ones. We also support pet crematoria with similar products for beloved pets. To learn more, visit our website www.finaltouchaustralia.com.au 

As part of the team your role includes;

• Taking incoming calls for the purposes of answering client and family questions, providing stock and product updates, processing orders and solving problems 
• Calling clients for the purpose of answering questions about an order, finalising an order, stock control or advising that a back ordered product has arrived and is being dispatched.
• Entering and processing online and phone orders and back orders.
• Reading and replying to client query emails.
• Taking ownership of the product personalisation process, from start to finish.
• Supporting the Client Care Team and offering coverage to other roles while Team Members are on leave (this may involve invoicing, updating customer records etc) 
• Supporting the Client Care Team leader with product returns and replacement
• Freight manifest processing 
• Stationary orders if required.

Requirements

• Experience supporting customers in a product-based business 
• Experience in a fast-paced office environment
• Experience answering and making calls to clients regarding orders
• Exceptional customer service, written and verbal communication skills
• Attention to detail
• Initiative and the willingness to pitch in where needed.
• Confident using Microsoft office.
• Previous experience using CRM programmes.
• Good problem-solving skills.
• Commitment to accuracy and efficiency.

We pride ourselves on being an enjoyable place to work which promotes job satisfaction, with an open-door policy and collaboration as a team. As we grow, we want to work with people that are invested in our growth and company ethos. 

If you feel this is the right fit for you, please submit your application via Seek or hand deliver to Unit 3 / 13 Strathwyn Street Brendale. 

We will be interviewing for this role in the first week of April with the hope that our new Team Member can start early May.