Company

Caxton Legal CentreSee more

addressAddressBrisbane, QLD
CategorySocial Care

Job description

Position Reference: ADMIN0323
Classification: Level 3 – full time (35 hours per week)
Remuneration: $ 78 969 inclusive of super and attractive salary packaging options

The Intake Social Worker role sits within the Client Services Team. The Client Services Team is the first point of contact for most clients either in person or by phone/email. The Intake Social Worker is a client-facing role. Predominantly, the role is to undertake an initial assessment of each client’s social and legal services needs to understand whether Caxton can assist or if a referral to an alternative organisation would be more suitable. The majority of this work each day is phone based.

We are keen to hear from early-career Social Workers with exceptional interpersonal skills, who are interested in working within a human-rights-based, multidisciplinary model and believe in Caxton’s values and vision.

The successful applicant will be able to demonstrate:

  • membership of the Australian Association of Social Workers or eligible for membership
  • previous experience and success in a fast-paced client-focused role
  • outstanding interpersonal skills including an ability to communicate with a highly diverse range of people
  • strong professional boundaries and ability to remain impartial during interactions with clients
  • excellent time-management skills and the ability to manage competing demands and requests
  • willingness to work within a call metric framework (e.g. five hours talk time per day)
  • high level of resilience and a proactive approach and attitude
  • calm and mature approach to dealing with sensitive and highly confidential information
  • excellent computer literacy skills and experience in major administration software packages such as Microsoft Outlook, Excel, Word, Power BI, SharePoint, 8×8 (computer based phone program).
  • Role requirements

  • Triage each client’s social and legal service needs appropriately and escalate as required.
  • Apply a trauma-informed approach to interactions with clients.
  • Apply accurately our eligibility criteria.
  • Undertake conflict-of-interest checks for prospective clients.
  • Collect and input data to contribute to achieving our funded deliverables and meet reporting requirements as instructed by the line manager.
  • Make diary appointments for clients ensuring high levels of accuracy and collection of all relevant information.
  • Manage email inboxes in an effective, coordinated and responsive way.
  • Provide general reception and administration duties, including management of incoming and outgoing mail, room bookings, ensuring the reception area is well presented and resourced.
  • Our full-time staff enjoy a 35-hour working week paid at the full-time award rate, with time off in lieu if additional approved hours are worked. Paid Christmas leave is provided during the office shut-down period to New Years in addition to four weeks paid annual leave.

    Caxton is currently experiencing significant growth and change across many of our programs. These roles represent investments into the future of our service delivery and capabilities across Queensland.

    For more information, please view the position description. Please apply by emailing a one to two-page cover letter addressing the essential requirements of the role as outlined in the position description and your CV to Jodie Niland, Manager – Client and Community Pathways at ************@caxton.otg.au.

    A closing date has not been listed as we will be contacting suitable candidates for an interview as applications are received.

    Refer code: 2054344. Caxton Legal Centre - The previous day - 2024-04-18 20:44

    Caxton Legal Centre

    Brisbane, QLD
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