Client Care And Administration Officer - Allied Health Therapy Practice

Permanent Full Time (38 hours per week) with either a 4-day or 5-day work week:

• Monday - Friday | 8:00am to 4:30pm, or
• Monday - Thursday | 7:30am to 5:30pm - enjoy a four-day work week and three-day weekends, every week! 

Therapywell proudly provides excellence in person-centred, holistic Care and support including psychology, counselling, occupational therapy, speech pathology (and more) practice for individuals and their supports, located in the beautiful inner-city suburb of Auchenflower.

As an integrated multidisciplinary Allied Health practice, we provide comprehensive services to children, adolescents and adults presenting with complex developmental and mental health challenges. We offer a range of services to our clients and the public including individual therapies, group programs and education and training.

At Therapywell, we don't just see our clients; we understand the uniqueness of their journey and its many challenges. We hope that, within our clinic's sanctuary, every voice will find strength, every challenge may be transformed into a stepping stone, and every individual will be empowered to transcend from surviving to truly thriving.

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a positive difference in the lives of others.

An integral part of our team at Therapywell as our Client Care and Administration Officer, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.

Let’s make a meaningful difference, together.

Working as a Client Care and Administration Officer, you will ensure we are providing an exceptional level of service to our clinicians, clients and families. Reporting directly to the Practice Manager, you will be playing an integral role in the day-to-day functions of the clinic,  working as part of a fun and professional team dedicated to enriching the lives of our clients. 

In accordance with the practice policies and procedures, the Client Care and Administration Coordinator will undertake the following responsibilities:

• Provision of exceptional client service that continually exceeds client expectations.
• Maintain strong and accurate record-keeping practices to ensure business and legal requirements. 
• Contribute to the ongoing development and improvement of processes and procedures.
• Handle general enquiries and referrals for services and diary management for clinicians.
• Ensure timely completion of all intake processes for new clients along with all relevant documentation and forms being distributed and returned within agreed timeframes.
• Maintain compliant and accurate record-keeping practices in line with policies and procedures to ensure business and legal requirements.
• Undertake administrative tasks related to managing bookings, rescheduling and cancellations of initial consultations, therapy sessions/appointments and meetings to support clinician’s ability to meet their KPIs.
• Supporting clients and clinicians regarding billing, invoicing, receipting and Medicare rebates.
• Liaise between clients and clinicians, and between clients and external services such as GPs, Specialists, and other health professionals.
• Ensure the smooth day-to-day running of the clinic, with multiple clinicians on site simultaneously.
• Maintain stationery, kitchen and cleaning supplies and clinical resources.
  All other reasonable activities, as guided by the Office Manager and Clinic Directors.

• Prior experience in delivering excellent customer service.
• Inclusive communication style that engages colleagues, clients and 
• Maintain a high level of professionalism and confidentiality. 
• High level of self-motivation and initiative, with the ability to work independently and within a team.
• High attention to detail, innovative and solution-focused.
• Strong organisation and Administration skills to effectively prioritise tasks and manage high-volume workloads, particularly in peak periods.
• Excellent written and verbal communication skills.
• Demonstrated curiosity, and willingness to learn and share knowledge.
• Ability to work under pressure and multitasking.
• Ability to remain positive and flexible to provide a proactive approach to supporting the clinicians. 
• Working knowledge of Microsoft 365 suite (outlook, word, excel etc).
• Current Working with Children Check (or willing to obtain)
• Current Police Clearance (or willing to obtain)
• NDIS Worker Screening Check (or willing to obtain)
• 'Quality, Safety and You' - NDIS Worker Orientation Module (or willing to obtain)

Desirable: 

• Previous experience in an Allied Health/medical reception or similar role.
• Understanding of Medicare, Private Health and NDIS systems and associated billing and administrative requirements.

Applications will only be accepted online via Seek. 

Applications that do not contain a detailed and customised cover letter outlining the key criteria and how your skills and experience align with the position may not be reviewed. 

Screening and interviews will commence immediately and the position is available for an immediate start.

For further information about the role, please contact Therapywell Practice Manager,  Natasha Madams via email at **************@therapywell.com.au, or call 0449 041 ***.

To find out more information about Therapywell:

• Visit our website | www.therapywell.com.au
• Follow us on LinkedIn | www.linkedin.com/company/therapywell-allied-health-and-wellbeing
• Follow us on Facebook | www.facebook.com/therapywell 

At Therapywell, we are committed to eliminating all forms of discrimination in the provision of our service. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people with disabilities.