Client Liaison Officer

• Permanent full time opportunity based in Stirling, Western Australia
• Free onsite fitness facilities | Free parking | On-site staff cafe
• Annual leave loading and employer matched super contributions matching up to 6%

About Us 

The Planning and Development Directorate is responsible for the sustainable and responsible development of the City’s neighbourhoods - both residential and commercial.

This high performing team deals with a wide range of interesting planning matters to help shape the future of the City for over 220,000 residents and visitors.

About the Position

Are you a proactive and customer-focused professional? Do you thrive in a dynamic environment where problem-solving and excellent communication skills are key? We have an exciting opportunity for a Client Liaison Officer to join our team!

We are a forward-thinking organisation committed to streamlining the Building Approvals process. As a Client Liaison Officer, you’ll play a crucial role in ensuring smooth administrative operations and exceptional customer service.

Key Responsibilities

The duties of the Client Liaison Officer will include but are not limited to:

• Administrative Excellence: Manage application lodgements and receipting, general administrative tasks relating to planning applications, and ensuring accurate records are maintained.
• Customer Interaction: Be the friendly face at our front counter, assist clients over the phone, and respond promptly to online inquiries.
• Internal Support: Collaborate with colleagues to provide seamless administrative support.
• Data Management: Compile reports, maintain working lists, and contribute to documentation.
• Fee Management: Handle fee receipts and ensure compliance.
• Problem-Solving: Address customer feedback, proactively identify issues, and find solutions.

About You

The following qualifications and experience are highly desired, but if you don’t tick all the boxes, you could still be a perfect fit for this role. Please apply, all applications will be considered.

• Customer-Centric: You genuinely enjoy helping people and thrive in a customer-facing role.
• Organised: You’re a master of juggling tasks and maintaining accurate records.
• Effective Communicator: Whether in person, on the phone, or via email, you convey professionalism and clarity.
• Adaptable: You can handle diverse situations and remain calm under pressure.
• Problem-Solver: You’re quick to identify issues and find practical solutions.
• Team Player: You collaborate seamlessly with colleagues to achieve shared goals.

For further information, please refer to the position description. 

Why Join Us?

• Impact: Your work directly contributes to efficient building approvals.
• Growth: Opportunities for professional development and career advancement.
• Supportive Environment: A team that values collaboration and innovation.

The City offers some great benefits including flexibility in when and where you work to ensure a work-life balance. You will also enjoy a range of other benefits including:

• Free parking and easy public transport access
• Free onsite fitness facilities and end of journey facilities
• Superannuation matching of up to 6%
• Professional development opportunities, including training, memberships, and study assistance
• Excellent leave entitlements including annual leave loading and the ability to purchase up to an additional 4 weeks’ annual leave per year
• 50% discount on gym memberships at our Stirling leisure centres – only applicable for perm/fixed-term employees
• Amazing in-house employee canteen
• Up to 10 weeks paid parental leave
• Employee health and wellness program and initiatives including yearly flu vaccinations
• Access to our Employee Assistance Program (EAP) for you and your family
• Generous study assistance
• Active social club
• Employee recognition program
• Novated Leasing (where applicable)

This permanent full-time position is a Level 4 Inside Workforce Agreement position which attract a salary from $68,114 - $71,700 gross pro rata per annum plus superannuation.

To be eligible to work for us, you need to provide, or have ability obtain a:

• A copy of Australian driving licence
• National Police Clearance (valid within the last 3 months)
• Pre-Employment Medical and DAS clearance
• The right to work in Australia

More about the City

The City of Stirling is a diverse and thriving local government in Western Australia, with over 223,000 residents, spanning 30 suburbs, the City is a cosmopolitan, multicultural and economic hub.

With over 1,400 employees, the City embraces its diverse workforce by supporting work-life balance and offering opportunities for progression and development. Here at City of Stirling we celebrate and support inclusion and diversity.

We acknowledge the traditional custodians of the City of Stirling, the Wadjak People of the Nyoongar Nation, and the Aboriginal and Torres Strait Islander peoples of Australia. We will act with compassion and respect towards all people and value people of all abilities, ages, religions, faiths, sexualities, gender identity and cultural backgrounds.

How to Apply

www.stirling.wa.gov.au/employment

If you’re interested in this position, we want to hear from you so click ‘Apply’ now. If you have any questions about the position, please contact Frank Callisto | (08) 9205 8***

Applications close 6pm on 1 April 2024, however please be aware that we may commence interviewing of candidates prior to the closing date and reserve the right to close applications prior to the closing date.

Attachments:
- Client Liaison Officer PD 2023.pdf