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Form of workThe Character Group – (including Character Cabinets & Stone with Character), located in Armadale, has an outstanding reputation for producing quality cabinets & stonework for W.A's residential Construction & Private market.
We are recognised for our commitment to teamwork and dedication to providing the residential and commercial building industry with a professional service. We have a strong client base of various high-profile building companies.
In this role a strong emphasis will be placed on being enthusiastic, organised & having a positive attitude while undertaking a variety of tasks and demonstrating excellent adaptability, with a focus on efficiency and attention to detail.
Reporting to the Client Liaison Team Leader you will provide a high level of customer service and clerical support being able to work to deadlines and changing priorities in a busy office environment.
Previous experience in the cabinet making or building industry is an advantage for this position.
Key responsibilities for this role will include but are not limited to:
- Great customer relations in phone answering
- Ensure administration accuracy
- Demonstrate ability to work in a team environment
- Ability to take direction and follow procedures
- Demonstrate motivation in relation to setting and achieving goals
- Good problem-solving skills with the understanding of how to identify problems, overcome them and suggest improvements
- Being able to use your initiative
- Understanding company processes & department KPI's
- Complaints handling
- Ability to organise and prioritise daily tasks
- Manage end to end processes for customer requests, from Purchase orders to installation
- Create and maintain accurate electronic job files
- Attend to client queries, including updating relevant internal tracking systems;
- Liaise with internal and external stakeholders to ensure Client Purchase orders are processed efficiently and effectively;
- Previous customer service experience and/or experience working within a manufacturing environment is preferred;
- Ability to build effective & ongoing client relationships;
- Immediate response to phone calls and emails
The successful candidate will have the following attributes:
- Must be an Australian citizen or have permanent residency
- Have a positive approach to learning
- Be well presented, motivated, reliable, punctual with a strong work ethic
- Exceptional time management and organisational skills
- Excellent phone manner
- Friendly Bubbly Personality
- Self-motivated
- Intermediate knowledge of MS Office Suite of products, including MS Access and MS Excel, is essential;
- Well-developed communication (both written and verbal) and interpersonal skills;
- Construction Industry Knowledge is an advantage
- Ability to read & understand builders plans is an advantage
We will provide:
- A friendly, positive work environment
- On the job training and ongoing support
- Diversity of tasks
- Modern office and factory equipment
- Company uniform
- Free onsite parking
This is a permanent full-time position whereby the successful candidate will be required to work Monday to Friday as required. Wages to be based on experience and qualification.
If you believe you hold the required attributes to fill this position, please send a cover letter and a copy of your resume to *******@charactercabinets.com.au
