Client Relationship Manager - Coal

You will be responsible for the day-to-day management and relationship development of the Jobfit Coal Industry client base to ensure optimal service and satisfaction against set key performance indicators.  The position reports to the National Key Customer Success Manager and is permanent full-time and based in Brisbane, Queensland.

  
What we offer

• Team member development – we have our own in-house online learning and development centre
• Engagement surveys – we listen to you, as a team member, and take action on the issues that matter to you
• The FHA Staff Superannuation Fund (which includes a range of insurance and investment options for staff)
• Financial Wellbeing Checks and advice from our corporate financial planning partner, Virtue & Partners
• Generous special offers and discounts from corporate partners

• Responsible for the day-to-day management, relationship and sales development of client accounts obtained and delivered, who are Coal Industry specific.
• Ensuring that nationally, Jobfit Coal clients are receiving an optimal client service and are satisfied
• Ensuring we are performing highly against key performance indicators (KPIs), contractual performance obligations and successfully onboarding our clients.
• Ensures that effective commercial relationships are maintained with clients by understanding contractual agreements and supporting operations in meeting the client’s expectations.
• Grow the Client Relationship by increasing the scope of services delivered and ensuring the contractual KPIs are met especially around reporting and escalation management.
• Operate effectively as part of a multidisciplinary management team and ensuring an environment that encourages teamwork, personal and professional development, customer service and excellence in performance.
• Develop and maintain effective partnerships with key clientele. Managing the business relationship between Jobfit and the client with the goal being client satisfaction and retention.
• Ensure key Client account management via extensive knowledge and understanding of services delivered to the client both in clinic and onsite services
• Continual client development and growth by having an intimate understanding of the businesses service offering, quotes, proposals and commercial processes, ultimately partnering with our client's.
• Maintaining high levels of customer service both to internal and external stakeholders
• Monitor Client Service KPIs and work with Operations to ensure optimal experience
• Provide education, training and mentoring of key internal operational staff to improve knowledge and compliance when working with clients
• Regular reporting, analysis and contract review to both internal and external stakeholders

• Tertiary qualification in Account Management or Customer/ Business Relationship (or similar experience in a related field).
• Having an in-depth understanding of Coal Health Acts and Regulations 
  Previous experience working in a similar role or a track record of managing Client Relationships.
• Be a problem solver that is responsive and has a positive attitude
• Strong interpersonal skills and an ability to build rapport with customers.
• Capable of promptly analysing client needs and ensuring an effective, timely and appropriate proposal response.
• Results driven, dynamic, persuasive, flexible, able to identify client needs.
• Polished communication skills, both verbally and in writing.
• Ability to work as a member of a multidisciplinary team.
• An understanding of the occupational health industry (preferred).
• Intermediate MS Office Suite - Excel required for reporting.

Jobfit Health Group is part of Partnered Health Medical Centres. The group is made up of a number of established businesses that have been delivering health services to more than five million people over the last 25 years including Jobfit, Northcare Physio, and Baseline Onsite.