AddressJob details
Position status Fixed Term Temporary Position type Flexible full-time Occupational group Customer Service/Call centre Classification AO3 Workplace Location Brisbane Inner City Job ad reference QLD/551977/24 Closing date 28-Mar-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration until 30 June 2025 with possibility of extension Contact person Mallory Harrison Contact details Phone: 3564 7450
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About QCAT
The Queensland Civil and Administrative Tribunal (QCAT) was established 1 December 2009 and operates under the Queensland Civil and Administrative
Tribunal Act 2009. As an independent tribunal, QCAT provides a formal path for resolution of disputes and makes and reviews decisions on a range of matters. Our registry staff support the Tribunal in the administration of civil justice, across a diverse range of jurisdictions. QCAT uses alternative dispute resolution (ADR) processes including mediation and compulsory conferences to achieve collaborative solutions to disputes.
About the Role
The Client Services Team is comprised of an AO7 Manager, 2x AO5 Team Leaders, 10x AO3 Client Service Officers and 6x AO2 Administrative Officers. As a Client
Service Officer, you will be the first point of contact for telephone and counter enquiries relating to all QCAT jurisdictions and administrative duties. You will liaise with a wide range of clients, including vulnerable members of the community, with professionalism and sensitivity. Applicants should consider the above and their personal resilience and coping strategies to sustain working in confronting and challenging circumstances. This recruitment process will also be used to fill long and short-term vacancies during the next 12 months.
Key Responsibilities
- Represent QCAT as the first point of contact for telephone, face to face and email enquiries.
- Provide accurate information to registry staff and Tribunal members in a professional and friendly manner.
- Effectively and efficiently manage the needs of clients and the general public by using appropriate questioning, problem solving, negotiation and conflict management skills.
- Providing accurate and appropriate procedural information and application status updates to clients and the general public across a wide range of jurisdictions.
- Prioritise and manage daily tasks in a fast paced and high-volume environment to ensure Client Services standards and timeframes are met.
- Review and accept QCAT applications and prepare relevant correspondence in accordance with Client Service procedures, ensuring and legislative requirements are met.
- Provide general administrative support as required by the Client Service Team Leaders and Managers.
- Participate in and complete QCAT initiatives and activities to support the achievement of the QCAT business plan and strategy.
- Undertake other tasks and duties as required to assist in or support the delivery of services within QCAT.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Two temporary AO3 positions are available.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
- applicant-information-package (Word, 294KB)
Application Kit
551977 24 Role Description (Word, 180KB)
Role Description
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