Client Service Officer, Western Sydney

Department of Communities and Justice

Client Service Officer,

Housing Services

• Locations: Blacktown, Mt Druitt, Parramatta and Penrith
• Employment Type: Various Temporary full-time opportunities and Talent Pool Creation
• Grade: Clerk Grade 2/4
• Salary: $74,803pa up to $86,539pa, plus superannuation and annual leave loading
• Opportunities for learning and career development
• Generous leave entitlements including Flex Leave

Your role

The Department of Communities and Justice directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.

Our Housing Service branch is one of the largest providers of social housing in the world.

Client Service Officers provide a broad range of social housing support such as application, tenancy, and property management.

As a Client Service Officer, you will partner with clients, advocates, and stakeholders to provide housing opportunities for those most in need to live with dignity in our community.

What you'll do

As a Client Service Officer, you are the public face of our business providing critical services and quality advice to clients including those with complex support needs.

You will have a strong client focus and commitment to culturally sensitive customer service. You will be passionate about making a difference and delivering innovative solutions for people experiencing homelessness or are at risk of becoming homeless. You will be flexible, willing to work at times that support engagement with people experiencing homelessness and be committed to delivering better outcomes for our clients.

You will be working directly with a range of support services and clients in their homes as well as in the community delivering a range of housing assistance options that are tailored to meet the needs of our clients.

• Our Tenancy Team:
  • Visits tenants in their homes on a regular scheduled basis
  • Work rostered shifts with our clients at the counter or over the phone
  • Process and assess applications and enquiries using relevant legislation, policies, and procedures
  • Work collaboratively in a team environment to achieve the team's key performance indicators
  • Use a range of technologies including IPAD's, online phone system and online forms

• Our Access and Demand Team:
  • Support outreach services in local communities and homelessness initiatives
  • Work rostered shifts with our clients at the counter or over the phone
  • Process and assess applications and enquiries using relevant legislation, policies, and procedures
  • Work collaboratively in a team environment to achieve the team's key performance indicators
  • Use a range of technologies including IPAD, online phone system and online forms

What we're looking for

In addition to meeting the essential requirements, the successful applicant will have:

• The ability to work as part of a team and independently manage your own work priorities
• The ability to establish and maintain relationships with internal and external stakeholders
• A commitment to building a culture that reflects teamwork, excellence, and continuous improvement
• Client services skills with an empathic approach to clients
• A strong commitment to customer services
• A current Australian Drivers Licence

Please download the role description.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage, and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

We do work that really matters

Working for the Department of Communities and Justice provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families, and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date resume (maximum 5 pages).

You will also need to provide a response to the following two target questions in your application:

1. When working in Client Services you will experience many types of challenges. Please provide an example of a complex client challenge, how you handled the challenge and what the outcome was? (maximum 300 words).
2. Handling multiple responsibilities in a team that has competing deadlines can be complicated. Please describe a recent workplace example that demonstrates how you work with other team members to solve an issue or problem and what the outcome was? (maximum 300 words).

Applications close Tuesday, 12 March 2024 at 11:59pm AEDT.

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Rhiannon Birks on 0427 163 705 or at rhiannon.birks@homes.nsw.gov.au

If you have a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Steve Mifsud on 02 9765 4094 or at steve.mifsud@dcj.nsw.gov.au

You can also visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.