Client Services Co-Ordinator

Client Services Coordinator

• Client Service - (Call Centre & Customer Service)
• Permanent Full Time Role / Permanent Part Time, Based at Richmond Road
• $34.02 - $36.43 per hour + Salary Packaging options - up to $18,550 tax free

RDNS, a part of the Silverchain Group, is the leading provider of high-quality health and aged care in the homes of more than 105,000 Australians every year. As an employer of choice our greatest strength is our people, and we provide expert care for them with ongoing support, training and career development opportunities.
The Opportunity:
Our Client Services Coordinators provide a key role in liaising with clients, their families, referrers and internal stakeholders to ensure that our services are exceptional and delivered effectively and efficiently. You are our client's first point of contact into the organisation, providing a client-centred onboarding experience while connecting our clients to products and services that meet their care-in-the-home needs.
As part of the Referral and Care Support team within our SA-based Call Centre, your role is integral to our process of assessing eligibility and suitability of client's needs.
Operating Hours:
Our operating hours are 7 days a week between 7:00am and 8:00pm. We work a rotating roster over 7 days a week to support your out of work commitments.
You will be paid penalties working late shifts, weekends and public holidays.
What sets you apart from the rest:

• Experience providing excellent customer service and a desire to help others
• Strong attention to detail, accuracy and able to multi-task

• Able to manage sensitive client interactions with respect and care
• Clear communication skills with clients and relevant stakeholders

• Confident with inbound and outbound calling
• Effective relationship management and support resolution of referrer and client issues.

• Skilled in Microsoft applications, able to navigate multiple applications

What we can offer you:

• A supportive team environment focused on delivering exceptional customer experiences

• Attractive hourly rate + superannuation

• Attractive salary packaging options - up to $18,550 tax free per annum

• Extensive orientation and on-the-job training

• Comprehensive health and wellbeing resources and support

• Exclusive fitness and health insurance discounts

• Access to our Employee Assistance Program

• Offsite free parking

How to apply:
To submit your application, and to view a copy of the Position Description, click 'Apply' Based on Silver Chain Group Policy, you will be required to provide evidence of your COVID-19 vaccinations, including booster requirements, or evidence of an authorised medical exemption, to be commence employment.
At Silverchain RDNS, we pride ourselves on creating an inclusive culture where everyone feels valued and respected. We believe that diversity drives innovation and brings unique perspectives to our organisation. We are committed to ensuring that all employees, regardless of their background or identity, are given equal opportunities to thrive and succeed in their careers. Through our Community Impact and Inclusion Strategy, Silverchain RDNS is dedicated to creating a workplace where everyone feels comfortable being themselves and contributing to our shared vision of delivering outstanding healthcare services to our clients. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds and LGBTQIA+ community.