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Form of workClient Services Consultant
Slater + Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people.
Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home and the office. We recognise and reward high performance and have outstanding employee benefits including an extra week of annual leave, 18 weeks paid parental leave, extra-long service leave together with various ongoing learning and professional development opportunities.
Covered by our Enterprise Agreement, this position will also enjoy access to additional paid service leave, a confirmed 1 July salary increase, an annual wellness reimbursement, career development opportunities, and much more.
S+G acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all First Nations peoples today.
Diversity + Inclusion
S+G is committed to creating an inclusive workplace that values diversity and ensures equal opportunities for all. S+G is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes. We understand that everyone has different needs. If you require reasonable adjustments throughout the recruitment process please let us know in your application.
What are we looking for?
We have 2 opportunities 4-5 days per week | NO WEEKENDS | Ringwood or Melbourne Location | Hybrid Working Options Available (after initial training period)
Working within our National Client Care team you are the first person that a client meets in their legal journey. That's why it's so important that our team members are great listeners, strong communicators and above all empathetic and caring - ensuring that we create an emotional connection that is beyond the first call.
If you are someone who loves customer service and the opportunity to work in an contact centre environment, then this role could be for you.
What will you bring?
We are looking for candidates who are proactive, love customer service, and are confident on the phone speaking with a potential new client, with the view to make appointments with our legal teams.
No legal experience is necessary. Full training will be provided (3-4 week training component). To be successful you will need to demonstrate:
- Great customer service skills (through experience working in retail, childcare or hospitality)
- Tech savvy, and someone that can use multiple computer systems at the one time, whilst recording information when speaking with a client
- Inbound or Outbound calling experience (highly desirable)
- An excellent communicator and listener
- A creative thinker who enjoys problem solving
- Resilient and comfortable with the pressures of a busy call centre environment
- Someone who loves a challenge and motivated by individual and team goals
- Working in a fun, positive team environment
What next?
If you are interested in this opportunity, please apply directly to Slater + Gordon. We prefer to talk with you personally and are not accepting applications from recruitment agencies.
