Address
Form of work Join a company with an engaged team, awesome culture and vibe
A great way to enter the finance sector with no prev. experience
Gain a formal qualification whilst also working the job!
Customer Service Consultant – Financial Services
Get your foot in the door to a stellar career in Finance
Multiple roles avail - Permanent Full-time and Part-time (10am-2pm daily)
Chatswood - Office based role (no WFH) – 3-minute walk from the train station
$60,000 plus super (Full time hours)
Are you about to enter the workforce or are you a financial services professional that has recently graduated? Well, here is an opportunity perfectly designed for you.
What will your work day look like?
Stay Connected - Respond to all customer communications via phone, email and live chat
Get Smart - Keep up to date with policies, procedures and changing industry information by doing online research
Be Collaborative - Work with a team of like-minded work buddies where you all work towards the same goal by providing accurate and timely information to customers
Be Savvy - Enter accurate data into each customer’s account on the cloud based system
Learn to your hearts content – Gain an RG146 qualification PLUS learn all about CFD’s, such as cryptocurrency, shares, foreign exchange, shares etc
What is the call content?
You will receive incoming calls, emails and live chats from customers seeking assistance on their financial services products.
This could be opening and closing accounts, money transfers, deceased estate queries, industry knowledge and other general questions on the wide array of products available.
Who is the ideal candidate for the role?
We will teach you everything, all you need is:
Strong customer service skills
An interest or qualification in financial services
Great with picking up new computer systems
Attention to detail
Proactivity and investigative skills
High degree of empathy
Sound decision making skills with an ability to think on your feet
Excellent verbal and written communication skills
What’s in it for you?
You will gain a formal ASIC financial services qualification – RG146, Tiers 1&2
Genuine opportunity for career progression and growth
Structured training, both in classroom, observations and on the job
Enjoy a highly engaged work culture
Culture Club – events arranged with colleagues (company outings)
A spacious and modern office with a Zen room and games table
A huge kitchen with amazing coffee machine and breakfast cereals provided
You even get your birthday off!
If this sounds like an exciting opportunity for you and you have the relevant experience, then please send through your CV today
Please note: All successful candidates will be subject to a police check. You must be an Australian Citizen or Permanent Resident to be eligible to be considered for these roles.
Tenacity CX specialises in Contact Centre and Customer Experience Recruitment; we are a proud partner of Australia’s largest not-for-profit health insurers & we have multiple permanent opportunities for Customer Service superstars to join their fun, social team who are committed to investing in the health and happiness of both their members and their people.
