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Form of workAs the Client Services Manager, their role involves actively managing and addressing the diverse needs of clients, comprehensively reviewing and preparing income tax returns, financial accounts, BAS's, and FBT returns for various entities. They are responsible for drafting bills, analyzing write-ons/write-offs, and overseeing ancillary business services such as payroll and bookkeeping. The Client Services Manager actively cultivates positive client relationships, understands client businesses, and proposes beneficial strategies. They provide clear direction to staff, delineate responsibilities and expectations, and offer constructive feedback on performance.
$100K - $125K Inc. Super | Canberra Based | Hybrid Working
Responsibilities:
Responsible for the comprehensive review and preparation of income tax returns, financial accounts, BAS's, and FBT returns across diverse entities. Drafting bills, analysing write-ons/write-offs, and providing ancillary business services like overseeing payroll and bookkeeping. As the Client Services Manager, actively managing positive client relationships, understanding their businesses, and suggesting beneficial strategies. Offering clear direction to staff, outlining responsibilities and expectations, and providing constructive feedback on performance. Ensuring accuracy and efficiency in workload management, staying updated on technical issues, and facilitating internal and external meetings. Supporting continuous quality improvement processes, upholding policies, and participating in training and development programs. Actively engaging in professional development and internal Performance Development Plan (PDP). Contributing to business development efforts by identifying opportunities for growth and demonstrating a continuous ability to provide positive support to achieve desired outcomes. Embracing any other assigned duties with enthusiasm.
Requirements:
- Exceptional written, oral, and interpersonal communication skills.
- Ability to articulate complex accounting technical issues clearly to clients, tax officers, and colleagues.
- Effective listening and questioning skills, ensuring accurate understanding and response to stakeholder requirements.
- Professional and effective communication with staff, clients, and external stakeholders.
- Proficient in developing and utilizing standard letter templates, as well as drafting 'non-standard' letters in a clear and concise manner.
- Strong organizational and time management skills, achieving productive time budgets and meeting set deadlines.
- Proficiency in Microsoft Office Suite, Xero, and MYOB.
- Demonstrated problem-solving and analytical skills, self-motivated with a minimum of five (5) years' experience in a professional firm and CA/CPA membership.
