Address Are you a dynamic, customer-oriented individual seeking an exciting opportunity to use your talents in a professional environment? Our clients boutique accounting firm in South Yarra is currently seeking a dedicated Receptionist/Client Services Representative to become an integral part of the team on a part t As the first point of contact for clients, you will play a pivotal role in delivering exceptional service and upholding the firm's reputation for excellence. RESPONSIBILITIES:
Greeting clients and visitors in a professional and friendly manner
Answering and directing phone calls to the appropriate staff members
Managing the firm's main email inbox and forwarding messages as required
Scheduling appointments and managing conference room bookings
Assisting clients with inquiries regarding services, appointments, and general information
Processing client intake forms and updating client databases
Maintaining the reception area, ensuring it is clean, organised, and presentable
Coordinating incoming and outgoing mail and packages
Providing administrative support as needed
Assisting with basic accounting tasks such as invoicing and billing
Maintaining confidentiality of sensitive client information
Continuously seeking opportunities to improve processes and enhance the client experience
ABOUT YOU:
The ideal candidate will be a proactive and detail-oriented individual, capable of handling a variety of tasks with efficiency and enthusiasm. You will also have:
Previous experience working within an accounting or financial firm is crucial requirement for this role
Experience in a customer-facing role where providing exceptional service and support to clients is paramount
Strong verbal and written communication skills to interact confidently and professionally with clients, colleagues, and other stakeholders
Ability to multitask and prioritise tasks effectively, managing various responsibilities such as scheduling appointments, managing inquiries, and handling administrative duties
Ability to handle client inquiries and resolve issues efficiently, demonstrating resourcefulness and professionalism in finding solutions
Familiarity with basic accounting terminology and processes
WHAT'S IN IT FOR YOU?
Work with a tight knit team who value diversity and respect. Working as part of a highly driven team, you can expect the opportunity to further develop your skill set and advance your career.
You will have access too:
Competitive salary of $70k plus super (pro rata based of the PT hours)
Part Time Hours - Flexibility to choose your days and hours of work!
Welcoming and friendly culture with a truly collaborative team
Close to public transport and car parking
Fun social events including team lunches, career development and monthly drinks!
Rewarding and fulfilling role with career development opportunities
We are actively recruiting this position, if this sounds like the right fit, please don’t hesitate to APPLY NOW via the link provided. For any further questions, please contact Grace on 0472 502 780. Candidates will be contacted via email or phone in relation to next steps.
Operating for over 18 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2022 Outstanding Large Agency, 2023 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.
At people2people, Edge Recruitment and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.
