Client Services Officer

Company Overview:

TAP has partnered with a national wealth management firm dedicated to providing exceptional financial advice and services to their valued clients.

With a commitment to excellence and a client-centric approach, our client strives to deliver comprehensive solutions that meet their clients’ financial goals.

Due to an internal promotion, we are currently seeking a highly motivated and skilled Client Services Officer to join their team and contribute to their continued success.

About the role:

As a Client Services Officer, you will play a pivotal role in supporting the Financial Advisors and ensuring the smooth operation of their wealth management services. 

Key Responsibilities:

• Provide support to Financial Advisors in managing client caseloads and handling transactions.
• Manage diary appointments, respond to client queries, and fulfil advisor requests.
• Prepare client documents for meetings, including Statements of Advice (SOA), Record of Advice (ROA), and advice disclosure documents.
• Monitor revenue and commissions to ensure accurate payments and receipts.
• Maintain and manage client data in the XPlan system.
• Assist in ensuring compliance with regulatory protocols, building compliance standards, and practices.
• Coordinate business development activities and follow up with prospective clients.
• Collaborate with the Financial Advisor in arranging client meetings.
• Contribute to general office administration tasks as needed.

About You:

To succeed in this role, you should possess the following qualifications, skills, and attributes:

• Excellent planning and organizational skills to manage multiple tasks effectively.
• Experience in a wealth management firm looking after HNW clients
• Ability to work collaboratively in a team environment and support colleagues.
• Results-driven mindset with a focus on achieving client satisfaction.
• Well-developed verbal and written communication skills to interact with clients and colleagues.
• Strong computer skills, including proficiency in Word, Excel, PowerPoint, and XPlan.
• A diploma or relevant tertiary qualification would be highly regarded.

If you are a self-motivated individual with a passion for  wealth management, we would love to hear from you. 

Please contact Jade Vaughan on 0439 722 *** or at ********@andersenpartnership.com for a confidential discussion.

Note: Only shortlisted candidates will be contacted for an interview.