AddressSignature Care presents an exciting opportunity to shape the service delivery of aged care into the future during a period of significant change.
The main purpose of this role is to manage the admissions and waitlist for the residences and to manage the facilitation of tours across the residences. This role is to assist residents and their representatives with the process of admission to residential care therefore a sensitive consumer orientated approach is essential.
This role may also be expected to visit and assess potential residents within their home or at hospital, to determine their suitability for admission.
Some of the tasks our Client Services/ Concierge may undertake include (but are not limited to):
- Ensuring that rooms across all residences maintain satisfactory occupancy.
- Liaise with key stakeholders (hospitals, ACAP, social workers, medical practices and age care placement agencies) to assist in maximising bed occupancy,
- Organise and schedule appointments with potential clients to showcase any of the requested residences in the organisation
- Facilitate and organise admission paperwork and ensure Assessment is current
- Provide a smooth transition of admission process into the residence .
The ideal candidate will have the following:
- Excellent customer service delivery
- Knowledge of financial requirements for admissions into an aged care facility
- Ability to develop and maintain professional relationships with relevant agencies and internal and external stakeholders
- Ability to delegate and prioritise tasks and be results orientated
- Demonstrated experience in the coordination and delivery of administrative services in a health, community or residential aged care setting.
- Meticulous attention to detail and accuracy.
- Current drivers licence
This is your great opportunity to be part of a team that takes pride in providing a superior resident experience, a team sharing a mindset of continuous learning, respect, and integrity when supporting each other, a team that is proactive, flexible, and thrive in a challenging environment that offers:
- A key role with a competitive salary
- State of the art technology
- A supportive environment in a quality clinical framework
- Employee benefits - finance, retail, service
- Opportunities to upskill and further your career
- Ability to work close to home
- On-site parking and uniform
Sound like you? Apply Now!
