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Form of workAbout Monash Health
Monash Health is Victoria’s largest public health service. We are proud to provide healthcare to one quarter of Melbourne’s population, across the entire life-span from newborn and children, to adults, the elderly, their families and carers. More than 22,000 employees work at over 40 care locations across southeastern Melbourne, including Monash Medical Centre, Monash Children’s Hospital, Moorabbin Hospital, Dandenong Hospital, Casey Hospital, Kingston Centre, Cranbourne Centre, and an extensive network of rehabilitation, aged care, community health and mental health facilities. For more information, please visit www.monashhealth.org.
About the Role
Monash Health's Specialist Consulting Team are looking for staff to work full-time and part-time and join our patient focused team. The Specialist Consulting Clerical Team contributes to patient care while ensuring Department of Health and Human Services mandates are met. The role is responsible for responding to incoming calls and emails, processing referrals, scheduling appointments, managing wait list referrals, attending clinic and data entry. The successful incumbents require excellent communication and customer service skills in addition to intermediate computer skills.
We currently have a Full Time and Part time Ongoing opportunity at Clayton Hospital. Shifts will be Monday to Friday and roster start and finish times may also change to assist with leave cover throughout the period.
A Day in the Life
You will be responsible for ensuring the patient experience is second to none and patients are treated with respect and dignity while seeking the support and services of Monash Health. Creating an excellent first impression of Monash Health, you will provide a friendly, courteous and professional greeting to all visitors to Specialist Clinics Outpatients either by telephone or in person, and to support them in relation to the purpose for their contact and/or visit. Typical daily duties will include:
- Provide a friendly, courteous and professional greeting to all visitors/patients.
- Answer and assist incoming callers in a friendly, courteous, and professional manner at all times.
- Ensure appropriate standard of presentation and maintenance of reception area.
- Maintaining a high level of customer service at all times
- Ensure all outpatient activity is accurately captured and data including VINAH data requirements meet required standard and regulation.
- Collaborate with the implementation of new processes.
- Demonstrate respect and support towards other team members.
What you bring
Communication skills and teamwork are extremely important in this role as you will be working in a diverse team. You are a proactive and experienced healthcare administrator who enjoys working in a fast paced environment. Working in a hospital environment doesn’t faze you and you are able to maintain and demonstrate integrity, compassion, accountability, respect and excellence. You will also demonstrate:
- General clerical and/or administrative skills
- Medical terminology knowledge
- Excellent computer skills and a willingness to learn new software packages.
- Knowledge of iPM or similar patient management systems
- The ability to adapt in a changing environment to meet demands.
- Friendly and helpful customer service and communication skills
- Proven organisational skills and can work autonomously.
- Demonstrable ability to manage a range of administration responsibilities across a number of areas.
- A quality focus whilst ensuring work is completed within the required timeframes.
- A flexible approach to staggered start and finish times
As well as advanced verbal, written and interpersonal skills involving good use of English are required. Time management skills are essential, including capacity to prioritise effectively to meet the requirements of the position.
In return
Ours is a connected team with strong shared values and an unwavering commitment to excellence. Ours is also a highly skilled, collaborative, and welcoming team where the only limit in your career is you. There is no better time to join us and here’s just a few reasons why:
- Access to Monash Health in-house learning portals to further expand your skills and knowledge base
- Avenues to further develop your leadership and project management skills
- Mentorship and career guidance
- Competitive salary
- 5 weeks of Annual Leave
- Salary packaging
- Opportunity to experience various teams
- On-going supervision and professional development
In addition, you will have access to benefits including salary packaging to increase your take-home pay, access to on site staff car parking and gym, uniform and a comprehensive Employee Assistance Program (EAP).
How to Apply
Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity, and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.
Applications will only be accepted via the Monash Health online Mercury System only. Email applications will not be considered.
Existing Monash Health Employees should apply using your Monash Health employee account. For any queries regarding employee accounts contact Recruitment Services at ***********@monashhealth.org.
Offers of employment can only be made once all required probity checks have been completed.? These include:
- reference checks;
- a clear Police Check conducted within the last three months;
- a current Victorian Employee Working with Children’s Check (or proof of payment for same);and
- proof of immunisation.
A request to conduct probity checks does not guarantee that an offer of employment will be?made. As part of our selection process, you may be invited by email to participate in an on-camera video interview. Under the Victorian Public Health orders, all employees working within the Public Health system must be fully vaccinated against COVID-19?and Influenza and?are required to provide acceptable evidence of their vaccination status.?The current orders require evidence of three?doses?for COVID-19. All applicants to positions with Monash Health will need to upload acceptable evidence of full vaccination against COVID-19?and Influenza?as part of their application.?Acceptable evidence is a copy of your Immunisation History Statement which can be accessed via myGov.?Offers of employment will only be made to candidates who can provide evidence that they meet full vaccination status.
Monash Health is a great place to work so come join The Specialist Consulting Clinic!
