AddressWorking at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Our Support Engineering teams practice a follow-the-sun methodology. Atlassian supports remote or hybrid work in our Sydney office. We're able to hire eligible candidates for this role who are based anywhere in Australia.
Your Future Team
Are you passionate about turning customers into fans? Do you enjoy solving and investigating issues? Our Customer Support & Success team is searching for Technical Support Engineers to join our growing team with the goal of delivering a legendary experience to our customers. You won't get frustrated with bureaucracy or slow decision-making, because you will be empowered. We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great. You will be reporting to Rafael de Campos, a leader with more than 20 years of experience developing talents and leading top-performing support teams.
In this role, you are motivated by customer success in building the next great thing with Atlassian products. You will partner with Atlassian customers (through a ticketing system, chat or video conferences) and delight them with remarkable customer service. You will perform root cause analysis and solve problems across one-to-many Atlassian products. You often times find yourself collaborating with our global Support team to serve customers worldwide and publish new knowledge to our customer self-help portal. If this sounds like you, apply and become part of a global team that adopts a collaborative support framework, and follow-the-sun methodology across Atlassian's global offices to deliver the best support. We are a different kind of software company: one that listens to client needs, values innovation and solves customer problems and business needs. If you start your career with Atlassian, you'll have an impact on millions of users.
Experience providing Application Support, preferably web applications
Experience providing high-touch customer service, with knowledge in various communication techniques (ticketing, chat, video)
Experience collaborating with remote and diverse teams
Typically 3+ years work experience in a technical customer support role
Degree in Computer Science or relevant field
