Club Receptionist

We are looking for our next superstar full-time Receptionist!Situated on the serene banks of the Georges River, Georges River 16ft Sailing Club is an iconic destination renowned for its picturesque views, vibrant community, and exceptional hospitality. With a rich history spanning decades, we pride ourselves on offering memorable experiences and top-notch service to our esteemed members and guests.Position: Full-Time Experienced ReceptionistWorking across a rotating roster varying from nights, weekends and weekdays 38 hours/week.Paid at Level 3 Registered and Licensed Clubs Award (2020)Key Responsibilities:

• Warmly welcome and assist members and guests upon arrival with a genuine smile and positive attitude
• Manage incoming calls and emails promptly and professionally, providing accurate information and efficiently handling inquiries
• Handle membership inquiries, applications, and renewals with attention to detail and a commitment to excellent service
• Coordinate bookings for dining, events, and club facilities, ensuring accuracy and timely communication
• Maintain cleanliness and tidiness of the reception area, creating a welcoming atmosphere for all visitors
• Assist with administrative duties including data entry, filing, and general office tasks as required
• Uphold club policies and procedures with integrity and discretion, maintaining confidentiality as needed

Requirements:

• Previous experience as a receptionist or in a similar customer service role, preferably in a hospitality or leisure environment
• Responsible Service of Alcohol (RSA) and Responsible Conduct of Gambling (RCG)
• Excellent communication and interpersonal skills, with a knack for building rapport and creating positive connections
• Strong organizational abilities and attention to detail, with the ability to prioritize tasks effectively in a fast-paced setting
• Proficiency in computer skills, including Microsoft Office Suite and experience with booking systems (knowledge of Jonas Leisure software is advantageous)
• Ability to work independently as well as part of a collaborative team, demonstrating reliability and flexibility as needed
• A passion for delivering outstanding customer service and a commitment to exceeding expectations
• Availability to work a flexible schedule, including evenings, weekends, and public holidays as required

Benefits:

• Competitive salary package commensurate with experience
• Opportunity to work in a stunning waterfront location surrounded by natural beauty
• Staff discounts on dining and club facilities
• Ongoing training and development opportunities to enhance your skills and career growth
• Supportive and inclusive work environment with a focus on teamwork and camaraderie

If this sounds like you and you are ready for the next step, apply now!Applicants will be subject to Police/AML Background Checks.