Collection Officer

• Join a team who cares about your career.
• Utilise your developed collection and debt recovery experience.
• Intensive training and development provided.
• Ability to work from home once training is completed.

We have two opportunities available for individuals who are passionate about assisting others and solving problems. These roles will be full-time permanent, with comprehensive training provided over 4 weeks on site in Mitcham, ensuring you are fully equipped to assist our customers confidently. Following training, work from home flexibility will be offered in a hybrid model whilst working a rotational roster between 8am to 6pm Monday to Friday.

As a leading water utility, Yarra Valley Water is committed to building and developing your career. Our culture fosters an inclusive, collaborative work environment and provides the ongoing training & development opportunities, flexibility and support that lead to high levels of achievement and personal satisfaction.

The role:
Our Collections Officers provide exceptional customer service to our customers via phone and email, primarily assisting customers with outstanding amounts and working with them on a range of solutions. We're really focused on building trust and rapport with our customers and are committed to tailoring our solutions to meet everyone's needs.

About you:

• Passionate about customer service and love talking to people from all walks of life in a professional capacity.
• Enjoys the opportunity to solve problems - previous experience in debt recovery.
• Values the connection with the customer and showing empathy to their personal circumstance and sensitivity to hardship.
• Thrives on accuracy and keeping customer records up to date.
• Able to adapt, show resilience and work proactively.
• Ability to explain complex information to diverse audiences in verbal and written form.
• Tech savvy and able to use multiple software platforms simultaneously.

What we offer:

• Starting salary is $57,056.24 plus 11.5% superannuation.
• Salary increases occur annually, in addition to an annual increment based on performance.
• Hybrid work model - Work from Home Allowance of $650 upon successful completion of training.

• Supportive, friendly team environment, within a vibrant culture focussed on encouraging and achieving.

• Dedicated to building & developing your career - ongoing coaching & training to assist you in your development with a view to long term career opportunities across the business.
• Flexibility for real. For us it starts with trust. We're committed to creating a truly hybrid workforce - where our people are empowered to design their days with their teams, around where their work is best done - click to learn more about our hybrid working principles.
• Laptop and headset provided.
• 14 weeks paid parental leave.
• 15 personal leave days per year
• Onsite parking, canteen, social events, skill-sharing and networking opportunities

How to apply

Applications should include a supporting Cover Letter and Resume.

Closing date: 17 January 2024

Yarra Valley Water is committed to creating an inclusive and diverse workplace. We welcome applications from people with disability and aim to provide an inclusive and accessible workplace. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please contact *******@yvw.com.au

This position is available for Yarra Valley Water employees and external applicants.

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks, if required for the position. This may also include a Police Check or AusCheck, where an offer will be subject to a satisfactory outcome of these checks.