AddressCOLLECTIONS OFFICER
· Accelerate your career with Mercedes-Benz Financial Services
· Challenge yourself with a steep learning curve, ability to work flexibly
· Join an exciting, high performing automotive financial services business
At Mercedes-Benz Financial Services Australia, we offer financial solutions and convenience that retailers and customers need—all at a great place to work. We strive to be the company of choice for all our customers’, from financing and insurance, through to a whole host of vehicle-related services.
As part of the global Mercedes-Benz Mobility AG organisation, we are proud to be a driving force in the automotive sector. We are focused on the key global trends of our time: electrification, sustainability, digitalisation and artificial intelligence. We have a clear ambition:
Best-in-class mobility services — customer-centric, seamless and flexible.
We cannot achieve this ambition without dedicated, passionate employees. That is why we are on the hunt for a Collections Officer to join our collaborative team.
What’s in it for you?
We currently have an exciting opportunity for a Collections Officer to join our Collections & Financial Assistance team at our Head Office in Mulgrave. This role is responsible for controlling the rate of delinquency and cost of risk within our business, including our New Zealand portfolio and administrative tasks. If this sounds like the role you have been looking for, we would love to have you on board—we can make a difference together!
What you’ll do:
• A hybridised role to also support our Collections administration tasks, which include paying invoices, managing the teams shared inbox, total loss claims and much more.
• Ensuring all bankruptcies/liquidations processes are followed through and all registers kept updated
• Participate and support relevant team projects and meetings
• Maintaining a high-level of customer service via all contact points
• Manage delinquent contracts with the intent to cure and reduce our overall Non Performing Loan Portfolio (NPL’)
