Address At Bunnings, you’ll make a positive difference to our business and beyond.
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.
By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.
About the Role:
We are now looking for an exceptional Collection Officer / Account Receivable to be the newest member of the support team based in our Rhodes office reporting to the Collections Manager NSW / ACT. This role provides support for a specific group of credit customers.
You will be responsible for the daily reconciliation of accounts, collection of debts, account maintenance, customer queries, dispute resolution and managing internal and external phone calls in large volumes. Part of this role will require you to build strong relationships with customers and the extended Bunnings team, while working closely with the Commercial, Trade and Retail Operations teams.
The Bunnings Credit Services Department can offer you a great place to work in within a supportive team environment where you can really impact the business results in a positive way.
What's involved:
Reconciliation of Accounts Receivable
Collection of debts
Account maintenance
Liaising with internal & external stakeholders
Providing fast email responses to customers queries
Dispute resolution
Handling Inbound account calls
You'll need:
Tertiary qualification in Accounting or similar
Previous experience in a Credit / Accounts Receivable role
A strong results orientation and achievement of KPIs
Outstanding communication skills that allow you to
Negotiator who can utilise empathy and assertiveness to achieve outcomes
Proficient knowledge of Microsoft Office Suite (Excel / Word)
Ability to work au Well-developed interpersonal skills
Capable of working autonomously and as part of a team
A high level of speed and accuracy
A proven ability to work under pressure in a fast-paced environment demonstrating flexibility and professionalism
Impeccable administration skills with a high attention to detail
Ability to handle high volumes of incoming calls
Strong verbal and written communication skills
Strong organisational and problem-solving skills
Relief reception.
You’ll be part of a workplace where you’ll feel like you belong.
There’s so much on offer when you’re part of the team. Our flexible and informal work environment helps bring balance between work and home. Then there’s the fun stuff like team discount at Bunnings and other Wesfarmers brands, incentives, discounts from corporate partners (such as private health insurance) and cost price food and drinks at the Bunnings café. We also offer 12 weeks paid parental leave, regardless of gender, and you will have the opportunity to create a real difference in your community and environment. Join us and experience Bunnings from the other side of the counter.
Please note that if your application progresses to the reference check stage, you may be required to submit a police check. If your search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.
