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Form of workWorking within our Customer Operations team, the Collections Support Officer is responsible for making and receiving outbound/ inbound calls, accurately maintaining customer accounts, and having exposure to the end to end customer process. The focus is on ensuring consumer and regulatory protections are met whilst creating positive outcomes by negotiating flexible repayment solutions to suit our customer’s circumstances.
You’ll also need to respond to customer enquiries effectively resolving their queries with discretion and reliability. We need you to be collaborative and communicative within the team and provide suggestions for process improvement.
What will you bring to the role?
- Previous collections or call centre experience (preferred but not mandatory)
- Strong customer service, negotiation and problem-solving skills
- Excellent communication skills (both written and verbal)
- The ability to work autonomously as well as within a team
- Basic computer literacy skills
- The ability to adapt to change
Why join us at Altogether/Benefits
- Working in a brand new open-plan office in Bowen Hills
- Flexibility to work from home considered after the probation period
- A growing organisation that brings lots of personal growth opportunities
- There will be great opportunities for you to be able to communicate and collaborate within the team and provide suggestions for process improvement
- Retail discounts
- Family and well-being initiatives e.g. Access EAP program
- End-of-trip showers and lockers
- Free snacks such as fruits in the office
- Annual Company Christmas Party
- Large lunch spaces, outside & inside
- No weekend work or evening work
- Paid overtime
About Us
Altogether Group Pty Ltd is a sustainable multi-utility providing drinking water, recycled water, wastewater services, embedded energy networks and hot water systems to communities including greenfield and urban infill communities. In total, Altogether is providing utility services to over 400 communities and ultimately 100,000 customers in the next five years.
Our people drive our mission of creating next-generation utilities that enable self-sufficient communities by exceeding the expectations of our customers through sustainable innovation, leadership and smart-thinking.
Interested? Apply Now!
Please submit your application as soon as possible as we will be reviewing applications as they come in and may therefore close the ad without notice.
You can learn more about Altogether Group by visiting https://altogethergroup.com.au/home-business/
All offers of employment are subject to satisfactory pre-employment checks including references, health assessment which includes a drug and alcohol screening, and police check.
Altogether Group Pty Ltd is an equal opportunities employer and prohibits discrimination and harassment of any kind. All employment decisions at Altogether are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Altogether will not tolerate discrimination or harassment based on any of these characteristics. We encourages applicants of all ages
