Communications Officer

• Full-time, part-time, 4x day weeks and casual opportunities available
• Representing 24 brands incl. Volkswagen, Audi & Jaguar Land Rover
• Join a national organisation in a time of growth!!

Who are we?

Frizelle Sunshine Automotive have proudly been established on the Gold Coast for over 30 years and supports the career growth of over 1,000 team members. As a family focused business our ethos is built on customer experience and these values will continue to ensure our success and sustainability for many, many years to come.

We are recruiting for a Client Communication Officer to join our Business Development Centre. The Business Development Centre (Hub) is the heartbeat of Frizelle Sunshine Automotive.

Contact Centre: The voice of the business - managing inbound & outbound calls, sales enquiries, internet leads, emails, live chat, customer retention, customer service. Currently a Multi-channel contact centre soon to undergo a digital transformation to Omni-channel.

By joining Frizelle Sunshine Automotive you will experience a positive culture driven by supportive teammates and management.

What the role entails:

• Interacting with a high volume of customers
• Performing switchboard and reception-based phone functions
• Providing an exceptional level of customer experience
• Various ad-hoc administration-based functions
• Working towards KPIs and other performance outcomes
• Participating in training and other learning and development opportunities

What are we looking for?

• Self-motivated
• Determined to exceed customer expectations
• The ability to work in a fast-paced environment
• Ability to work autonomously whilst meeting targets and deadlines
• Growth mindset
• Exceptional work ethics
• A desire to present yourself in a corporate fashion

Benefits:

• Free Titans tickets for home games
• Quarterly and annual awards and recognition for high achievers
• Discounted Bupa Private Health Insurance
• Employee Assistance Program (EAP)
• Exclusive discounts with our Samsung Partnership Program
• Discounted Gym memberships

If you live and breathe customer service APPLY NOW with our online application form.

All Frizelle Sunshine employees must be entitled to work in Australia, complete a Federal Police Check and a Traffic History (QLD) or Driving Record (NSW) check.