Community And Training Marketing Coordinator

• 12 month contract
• Sydney location
• Hybrid 3 days in office

Work with one of the world’s top business software companies, supporting community engagement, advocacy and overseeing a diverse training program.

This is a fabulous opportunity for someone with a background in community advocacy, training and development who is passionate about marketing and taking their career to the next level.

Responsibilities:

Training

• Responsible for all aspects of group customer training including webinars and on-demand Training
• Develop new content for on-demand Training and certification courses and ensure existing content is up to date
• Work closely with Trainers to plan, record, edit and test new training content
• Manage training webinars including driving engagement and Q and A on On24 platform
• Support in-person training events where needed
• Manage agencies to deliver video training content
• Perform basic video editing skills

Community Engagement

• Manage, engage and continue to grow our online community through the Influitive platform
• Develop and execute campaigns that drive engagement and advocacy
• Build relationships with customers and drive customer advocacy
• Monitor and report on community engagement metrics
• Collaborate with the marketing team to develop content for the community
• Provide feedback to the product team based on community feedback
• Identify and recruit new advocates to join the community

Skills and experience required:

• 3+ years of experience in SaaS product/B2B community management
• Experience using the Influitive platform or similar community management platform (ZoHo, Zendesk, Kangaroo, ExpertVoice, Extole, Zuberance)
• Experience managing webinars using Zoom Webinar, On24 or similar platforms
• Experience managing multiple stakeholders across different teams
• Strong project management skills with the ability to manage multiple projects
• Strong analytical skills and ability to use data to drive decisions

If you have the relevant skills and experience, please get in contact ASAP for a discussion.

Annie Sharrock

*********@aquent.com

Only candidates with Full Working Rights in Australia will be considered

Fuel the success of small businesses and start-ups across Australia. Give them elegant, intuitive web, mobile and cloud innovation that helps them do more, create more and be more. With over five million customers, our QuickBooks brand is already the world’s leading cloud accounting solution. And here in Australia we’re a fast-growing start-up. One that’s supported by a Fortune 500 US tech firm globally ranked as a great place to work. Join us and you’ll help shape how we grow and what we do. Thrive on our energy and entrepreneurial spirit. And collaborate with enthusiastic, creative problem-solvers who are proud of the difference they make. In the process, you’ll do the best work of your life. It’s work that has real purpose too: improving people’s financial lives so profoundly, they can’t imagine going back to the old way.