Complex Support Coordinator

There to care. Here for good.

Aged care is so important. Some people forget that. You don’t and neither do we. Because helping people is what we were born to do.
We’ve been a leading provider of aged care in communities across South Australia since 1953. That’s a long journey, and we’re proud of our stability and strength.

Now, we’re on a mission to continue to grow and improve our services and impact, hand in hand with our fantastic team.
Here, every moment matters and every client counts. And so do you.

Join us as a Complex Support Coordinator and be there to care. 

A brighter future with Helping Hand, for older people and for you.

Based in Salisbury South, Port Pirie or Whyalla, as our invaluable Complex Support Coordinator, you will support older individuals with more complex aging concerns to maintain their independence and continue living in their own homes by prioritising client capabilities and choices.

 As the Complex Support Coordinator, your primary responsibility will be to manage, refer, recommend and coordinate the delivery of services to clients experiencing more Complex Support needs, including managing any Client concerns that impact on their ability to stay in their home. By fulfilling this role effectively, you will contribute to the overall well-being and satisfaction of our clients as they receive the care and services, they require to maintain their independence.

 You’ll also make an impact by:

• Conducting comprehensive assessments of clients needs, including physical, emotional, cultural, and social aspects
• Working with the client’s current Home Care Coordinator to support learning of risk identification and mitigation strategies
• Attending home visits with allied health/nursing services to conduct extensive reviews in addition to current schedules of assessments
• Liaising and working with other Helping Hand client service areas to ensure that the overall delivery of services to clients is promoted and delivered as a seamless service

What you’ll bring

To succeed in this role, you will have:

• A degree qualification in a related health discipline including Nursing (Registered/Enrolled Nurse), Allied Health, Mental Health or Disability Support
• Extensive experience supporting vulnerable and/or complex client support needs
• A strong theoretical approach to working with ageing population and demonstrated practical application of this approach
• Ability to demonstrate an understanding of community resources and supports
• Ability to maintain data collection and outcome measurement systems
• Excellent organisational skills with ability to prioritise and complete work within established deadlines
• Excellent interpersonal and highly developed written communications skills
• Travel between Metropolitan Adelaide and Country SA locations is required.
• Valid NDIS Worker Screening clearance or willing to obtain one
• Department for Communities and Social Inclusion (DCSI Clearance)
• Own car or access to vehicle and current Drivers Licence

Why Helping Hand?

We get it - a role in aged care is more than just money. You don’t do it for the pat on the back. You do it because you know it matters - and at Helping Hand, you matter, too.

We truly care about how you are. Here are some of the things we hope you’ll love about working with us:

We are who you are

Here’s the thing. When good people come together, amazing things happen. At Helping Hand, you’ll find real support from teammates and managers who share your values and strength. They’ve been in your shoes - and they’ll always be just a phone call away to lend a helping hand.

We are where you are

As our Complex Support Coordinator, you’ll know you’re contributing directly to a community you care about. And you’ll see your impact on the faces of the people you’re supporting.

We care how you are

In any job, how well you feel affects how well you work. And we take that very seriously. ​​We want you to feel as secure as you can. So, we’re proud that our people say they value the stability that comes with working for a well-established, growing organisation like us.

You’ll also enjoy a range of other benefits:

• Be part of a warm, friendly team that genuinely cares about you and your wellbeing
• Maximise your take-home pay by salary packaging up to $15,899 each year
• Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card
• Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program
• Get active with our Fitness Passport Program and enjoy discounted gym memberships for you and your family
• Access to an Employee Assistance Program (EAP)

Are you ready to lend a helping hand?

Join us at Helping Hand and help shape your future and ours.

We will be reviewing applications as they are submitted and conducting interviews accordingly.

Apply online today, or to find out more please contact Donna Davison 0451 411 ***.

Current Helping Hand employees must notify their manager of their intent to apply.

All applicants must have the right to work in Australia and hold relevant checks or be willing to obtain them. Successful candidates will be required to attend an induction session before commencing work.

Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.