Compliance Manager

Who we are 

CLLIX Apartments & Hotels manages approximately 3,000 self-contained and contemporary strata-titled apartments. CLLIX currently has an extensive portfolio across Queensland, Victoria and Adelaide with more growth set to occur in 2023 and beyond. 

CLLIX Apartments & Hotels provides modern and contemporary self-contained apartments across Australia. Providing service excellence is our priority, ensuring our guests and residents alike receive a positive experience.  

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution. 

Key responsibilities -

• Ensure compliance with trust accounting processes and legislation across all Song Properties / CLLIX Apartments & Hotels, in alignment with state regulations.
• Supervise all Property Management System (PMS) and trust accounting operations, encompassing daily hotel balancing, trust accounting procedures, end-of-month protocols, and disbursement of funds to Owners and other stakeholders.
• Provide on-site assistance and training at properties when remote support is impractical.
• Verify daily bank reconciliations and maintain a consistent three-way balance for all hotels within the portfolio.
• Execute end-of-month processes promptly, ensuring timely payment to owners in accordance with organizational deadlines.
• Develop, maintain, and update Standard Operating Procedures (SOPs) for departmental training purposes.
• Generate and manage operational reports to facilitate informed decision-making.
• Address and resolve system-related issues through proactive troubleshooting measures.
• Oversee the preparation and completion of management authority contracts for property owners.
• Coordinate with auditors during trust audit procedures to uphold company compliance standards.
• Compile and present historical performance data to senior management to inform future strategic initiatives.
• Provide specialised support and training to General Managers in proficiently managing system-based processes and challenges.
• Collaborate with the Operations Team to support various operational aspects of the business.
• Cultivate a culture of development by coaching and mentoring Compliance team members.
• Handle PMS (RMS 9+ Cloud) and other systems troubleshooting calls when necessary.
• Uphold fiduciary responsibilities to all stakeholders, ensuring transparency and integrity in all dealings.

Criteria for selection -

• Minimum of 2-year experience in a similar role is preferred
• Experience using reservation systems such as RMS 9+ and MS Office 
• Knowledge of Trust Accounting
• Exceptional management skills and the ability to lead a teams through clear communication of expectations
• Personal accountability and the discipline to work autonomously