Compliance Officer

About Trilogy Care:

Trilogy Care is Australia’s fastest-growing approved provider of the Federal Government’s Home Care Package (HCP) program. Our innovative self-management model delivers greater choice, transparency, and value to our consumers, ensuring they spend less on management fees and more on long-term care and services.

We are a vibrant, enthusiastic, and dynamic organisation, dedicated to supporting older Australians to remain in their own homes. We believe that our business isn't just about numbers; it's about making a meaningful impact on the lives of our consumers and their families.

At Trilogy Care, we take immense pride in creating an empowering and fulfilling workplace for our dedicated employees. We believe that our team is the cornerstone of our success and as such, we are committed to providing a supportive and rewarding environment.

About the Role:

As a Compliance Officer at Trilogy Care, you'll embark on a dynamic journey where your key focus will be conducting audits on our valued partner organisations and carrying out regular compliance assessments of our service providers. Your efforts will play a vital role in maintaining the high service standards we're proud of at Trilogy Care while ensuring a seamless alignment with the broader Aged Care Quality and Safety Commission Standards.

Job Description:

• Bring a personal touch to our communication by liaising with partners via phone and email to schedule and coordinate audit meetings.
• Infuse creativity into administrative tasks related to the audit processes, making each step efficient and effective.
• Breathe life into data management by maintaining and updating our CRM database with vivid details and outcomes from each audit.
• Collaborate closely with partnered providers and the partnership operations team to elevate standards when needed, fostering a culture of continuous improvement.
• Empower partnered organisations with the necessary information to effortlessly align with Trilogy Care's compliance program.
• Conduct dynamic compliance checks on submitted documentation, ensuring our workforce is compliant.
• Ensure a seamless payment process by verifying that all service providers possess the required documentation for Home Care Package eligibility.
• Use a detective mindset by conducting assessments on conflict-of-interest request forms and police checks when necessary.

Skills and Qualifications:

• Prior experience in managing relationships in a customer relationship management (CRM) system. Knowledge of Zoho Suite (highly desirable)
• Studies within a business or related field (highly desirable)
• Knowledge of Home Care Packages, the aged care industry or NDIS (highly desirable)
• Service orientated with strong interpersonal and communication skills for working with clients and their families, service providers, suppliers and government agencies.
• Works both independently and as a member of a multi-disciplinary team and uses initiative to achieve results
• Ability to demonstrate soft skills in dispute resolution, critical thinking, time management, decision making, task prioritisation, rapport building and communication.
• Competent application skills in the Microsoft 365 suite including Excel, Teams and Air Call

Salary and Benefits:

• We reward your impact, and support your wellbeing, through a competitive compensation package and flexibility programs that will help you thrive in work and life.
• Join a purpose-driven organisation making a positive impact
• Enjoy a vibrant team culture and active social calendar
• Supportive management and opportunities for career progression
• Brand new Bowen Hills office, close to multiple transport options, cafes, restaurants and supermarkets.

Mandatory Requirements:

• Current federal police clearance (not more than 12 months old) and international police check if you have lived overseas in the last 10 years
• Evidence of Australian work rights (passport, birth certificate, etc).

Unlock your Potential with Trilogy Care:

We believe that challenges are better solved together! You'll be a part of an amazing team, encouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact. This purpose-led work, and our continuous improvement will help unlock your potential and take your career to the next level.

Avoid the confidence gap! You do not have to match all the listed requirements to apply. We'd love to hear from you.