AddressAre you an experienced administrator who possesses experience in the area of RTO compliance? Do you possess high attention to detail? Do you want to collaborate with a proactive and supportive team? Are you ready to make your mark on an emerging, innovative, and growing company? If so, we'd love to hear from you!
EPEC Education is a Nationally Recognised Training Organisation (RTO), with a focus on providing quality training to the early childhood, education and care industries. This role will be responsible for ensuring the RTO's compliance with the VET quality framework, planning and conducting internal audits, and identifying areas of compliance vulnerability.
The advertised position is in our Gold Coast office, at beautiful Mermaid Beach – right above Bam Bam Café and a short walk to beautiful beaches. This role is office based, Monday to Friday - 38-hour week.
What we do
- We are a small team with a national focus. We are customer-centred, and value people over profit!
- Development and delivery of Nationally Accredited courses and professional development learning
- Training and resources for the Early Childhood and Community Services sectors, with a strong focus on child protection training.
- Training Solutions for the care sector nationwide
About the role
This is a permanent in office, full-time position that will form an integral part of our team. It will provide Administration and Compliance support to all stakeholders including the CEO, team members, students, and business clients. The role involves collaborating with internal teams to streamline compliance processes and improve efficiency.
Key responsibilities
- Finalise student enrolments and assist with validating and issuing of Statement of Attainment and Qualification Certificates.
- Provide exceptional customer service and ongoing support to learners including credit transfer and RPL applications, support with applications for extensions & deferrals, reasonable adjustments, course transfers, cancellations & withdrawals.
- Work with the team to undertake regular and consistent validation activities, including the maintenance of relevant validation documents and registers
- Conduct onboarding compliance meetings with Trainers and Assessors to familiarise them with compliance requirements and processes.
- Work with the EPEC Content Team to ensure that both internally created training materials and purchased materials comply with the tenets outlined on training.gov
- Undertake regular course reviews to ensure training is compliant and promoting student engagement and retention
- Supporting the team during yearly AVETMISS submissions – to ensure correct data entry of student information
- Support the Marketing Team to ensure that all advertising is compliant and in accordance with ASQA regulations
- Work with the Student Support Team to ensure that practical placement processes are compliant.
- Support the EPEC team to manage internal registers, including Quality Improvement register, Trainer and Assessor professional development register, and Industry Engagement register
- Access and distribute business-wide communications relating to compliance, quality, standards, changes and continuous improvement initiatives or opportunities.
- Collect, review, analyse and report on survey information, including but not limited to student, trainer, employee feedback and any relevant data as required by the business
- Manage audit preparation activities including the monitoring and maintenance of audit and validation registers and calendars.
- Support the Administration team with call overflow and backfill when necessary
The Special Person We Are Searching For
You will be a passionate and enthusiastic communicator, with strong time management and prioritisation skills. Exceptional attention to detail and high literacy are a MUST! You enjoy working hard and contributing to the ongoing success of the business. You will possess the following skills:
- Outstanding written skills, including excellent verbal communication skills
- Ability to effectively multi-task and problem solve, with a solution-focus in a dynamic and fast changing environment
- Exhibit flexibility, enthusiasm, passion, and commitment to the role
- Ability to use the Microsoft Office suite and other corporate software to an experienced level
- Strong computer literacy, with the ability to learn and navigate new programs quickly and effectively
- Collaborative mindset and ideas driven, using your own knowledge and experiences to contribute to the team
- Ideas driven person – always suggesting new things to make our students even happier or to find efficiencies in your work
- Excellent customer service with focus on a successful student journey
- Exceptional time management with the ability to juggle multiple deadlines and prioritise tasks
Skills and Experience
- Qualifications in Training and Assessment, Auditing/Compliance or a related field
- Experience in using an RTO student management system
- Knowledge and understanding of the application of the Standards for RTOs 2015.
- Familiarity with compliance regulations promoted and informed by ASQA
- Demonstrated proficiency in Microsoft Office Suite and the use of corporate computing systems and applications in creating business documents
- Knowledge of the tenets governing digital learning, including relevant software applications.
- Strong focus on compliance while ensuring efficiencies and systems are maintained and improved.
- Strong work ethic and ability to make oneself available.
What can you expect?
- A small team of people that are supportive, fun and friendly
- We encourage learning, creativity, innovation, and personal growth
- A fantastic work environment and inclusive culture
- Professional development opportunities
Remuneration will be commensurate with experience.
Previous Administration and Compliance experience within a training or RTO environment is highly desirable. This role would suit someone with a background in Administration and Compliance with proficiency in online RTO administration systems. This role may also suit someone with a strong compliance background in the early education and care sector. If you think you are the right person for this role, please submit your resume along with a brief cover letter addressing your key skills and experience.
Please provide a current resume and a cover letter outlining key skills and abilities. A cover letter is essential to this application.
For further information please contact EPEC Education CEO, Dr Mary Anne Hall Ph: (07) 4616 8*** or Email: ********@epeceducation.com.au
EPEC Education is committed to providing equal opportunity to all candidates regardless of gender, ethnicity, disability or sexual orientation.
As part of the recruitment process we will collect and store your information in accordance with our privacy policy.
