Address Do you thrive in dynamic environments, and does the idea of both inbound and outbound sales excite you? If so, we have the perfect opportunity for you! Join our team as an Inbound & Outbound Sales Customer Service Representative at our Belmont location.
Our team knows the difference a great customer experience can make. We are the first voice people hear when they call – so it’s kind of important! From enquiring about the NDIS through to buying a ticket in the latest lottery, our team adds value to every single enquiry and every interaction.
Your Role:
As a crucial member of our team, you'll be actively engaged in both inbound and outbound interactions, ensuring a seamless and positive experience for our customers. Whether you're handling inquiries, resolving issues, or driving sales through outbound calls, you'll bring energy, enthusiasm, and a commitment to exceptional Customer Service.
Shifts available:
Monday – Thursday 12pm-8pm = 30hrs p/w
Monday – Thursday 12pm-8pm & Friday 9-5pm = 37.5hrs p/w
Monday – Thursday 3pm -8pm = 20hrs p/w
Monday – Thursday 3pm-8pm & Friday 9-5pm = 27.5hrs p/w
What do I need?
You have a passion for sales both outbound and inbound.
You are a stellar communicator, effortlessly explaining complex information and quickly grasping new processes and systems.
You possess a genuine personality and find joy in assisting others.
You're confident that a Contact Centre is where you'll excel.
You're confident with computers using Microsoft Windows.
Possession of a NDIS Worker Screening Check is preferred, otherwise you're willing to obtain one.
A little About us:
We exist to make a real and lasting difference to the lives of Western Australians. Whatever their needs, whatever their neurological condition, we are ready. The difference each and every one of our team makes can be felt in thousands of homes across the state.
Benefits working for MSWA:
Salary packaging:
Use some of your salary to pay for everyday expenses before income tax.
Refer and earn:
Know someone else who can make a difference? Successfully referring them to us can earn you a bonus.
Generous leave initiatives:
Time is precious, and our range of leave initiatives help you make the most of every moment including leave loading, parental leave, blood donor leave, and grandparents leave to name a few.
Access to exclusive discounts:
Save more on national and local brands.
Health and Wellbeing Incentives:
Great Employee Assistance Program and generous healthcare provider discounts.
Ready to make a difference as our Customer Service Representative?
If you’re ready to help us make a difference in the WA community, apply now and let’s chat about what life looks like at MSWA.
For a confidential discussion, please contact us on (08) 6454 3184 or email talent@mswa.org.au.
