AddressContinuous Improvement Manager
· Embark on an exciting role fostering positive change and Continuous Improvement.
· Join an organisation that offers flexible and hybrid working arrangements.
· 2-year Fixed-Term, Full Time
V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.
The Continuous Improvement Manager is a newly created role that will collaborate with stakeholders across Projects and other business units to assess end-to-end processes, find optimisation solutions, and drive positive change.
We are seeking an accomplished professional who has Lean Six Sigma Green Belt (LSS) accreditation and demonstrated experience leading process improvement implementation and change, preferably in the rail environment.
We need you to be a positive-change influencer and advocate for service excellence and Continuous Improvement.
About the role
You will be busy engaging with stakeholders across Projects and business units, assessing end-to-end processes, mapping them, and identifying optimisation solutions, as well as producing documentation and workflows to shape future service delivery methods.
This role is concerned with Continuous Improvement, positive change influence, and transparent project support.
Key accountabilities include:
· Working closely with stakeholders to review identified pain point processes and ways of working.
· Creating process documentation and workflows of current state and using those to suggest future state ways of delivering services across units.
· Pioneering new collaborative approaches and enhancing the customer journey by challenging the status quo.
· Leveraging Lean Six Sigma (LSS) methodology to lead and participate in process improvement projects.
· Defining the “Voice of the Customer” and aligning it with patronage trends and operational metrics to craft a well-rounded narrative that guides the development of control plans, ensuring ongoing and measurable improvements.
· Providing coaching support to LSS project leads on the use of the DMAIC (Define, Measure, Analyse, Improve, Control) project roadmap.
· Working collaboratively to support sponsors and business owners with the delivery of initiatives.
· Providing information and support to stakeholders on initiative and project progress including issues and risks.
· Producing business requirements, process documentation and workflows, knowledge articles, risk assessments and presentation packs.
· Fostering a shift in mindset among V/Line staff to grasp, internalise and maintain transformative practices.
About you
You are self-motivated and know how to bring out the best in people.
Essential requirements:
· Certified Lean Six Sigma Green Belt from an accredited institute.
· Demonstrated capability producing process documentation and workflows to influence future ways of delivering services.
· Demonstrated experience leading process improvement implementation and change, preferably in rail.
As a Continuous Improvement specialist, you bring the following capability:
§ Project & Change Management: Understands methodologies related to project and change management.
§ Process Improvement: Proficient handling process improvement projects.
§ Coaching and Influencing: Strong coaching and relationship-building skills.
§ Analytical Skills: Data analysis, reporting, and problem-solving.
§ Driving Change: Pragmatic and innovative with outstanding analytical and project management capability.
A full position description will be made available to interviewees.
In addition to free Myki travel, we offer:
· Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
· Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
· Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
· Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
· Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.
How to Apply
Please use the ‘Apply’ button to submit your application, including a current resume.
The recruitment and selection process may include aptitude assessments, behavioural and/or technical interviews and employment references.
Successful applicants will be required to undergo pre-employment screening including, probity (police) checks, medical assessment, and Australian entitlement to work. Employees of V/Line are required to maintain a valid Working with Children Check Victoria (Employee) for the duration of employment.
Applications will close at 11.59 pm on Wednesday, 10th July 2024
Current employees are expected to remain in their role for a minimum of 12 months before applying to new positions within V/Line.
V/Line is an equal opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background. We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community.
