Senior Advisor - Risk And Resilience (Business Continuity)

Role: Senior Advisor - Risk and Resilience (Business Continuity)
Grade: Service NSW Grade 9/10 (Base salary from $ 122,017- $ 146,966 + Super + Annual Leave Loading)
Contract: Full Time Temporary up to 12 months
Location: McKell, Sydney / Hybrid working options

About Service NSW

Service NSW is the leader in providing customer service on behalf of the NSW Government and we are passionate about delivering a positive customer service experience. Our work is continually calibrated against core values of passion, teamwork and accountability to ensure our focus is always on the customer. Our agency is passionate about delivering first-class customer experience to all citizens across NSW.
Click here to see what we do
About the team:

The Risk, Resilience and Privacy Team within Service NSW brings focus and co-ordination to:
*Risk and compliance management
*Business continuity management
*Audit and review action monitoring
*Privacy risk management
*Work, health and safety risk management
About the role
SNSW has a dedicated team to drive risk management culture and capability throughout the agency. We are currently looking for a Senior Advisor with strong expertise in Business Continuity management to join the team.
You will be expected to take a "fresh eyes" approach to your role, bringing a commitment to the principles of good governance, along with the creativity and open-mindedness to embed these principles in ways that supports Service NSW.
On a day-to-day basis you will contribute to the management and delivery of your team to support the organisation in Business Continuity and make informed risk-based decisions. This role will enhance and redesign the Business Continuity frameworks, tools, templates, processes, and exercises to achieve improved outcomes. You will be responsible for driving strategic priorities and transformation across the agency to improve awareness, capability, and cultural uplift of Business Continuity.

Key Responsibilities:

• Support the management of a team in Business Continuity, risk, compliance, and governance and deliver to outcomes.
• Build and maintain strong client and team relationships at all levels and support the building of the Business Continuity and risk culture of the business.
• Support the transformation of Business Continuity programs across SNSW to drive capability uplift and maturity.
• Provide expert advice and information to inform decision making and mitigate risks to embed SNSW's Business Continuity plans and strategic direction.
• Lead and manage projects to support the implementation and delivery of Business Continuity, Risk and compliance programs and projects to achieve outcomes.
• Respond to audits and reviews on Business Continuity related actions.
• Report to the Executive and Committees on risks, key insights and programs of work.

To be successful in this role you will have:

• Demonstrated experience in the discipline of business contintuity or similar roles.
• Strong stakeholder engagement and communication skills - the candidate should demonstrate ability to consult, facilitate and adapt engagement approach to cater to diverse range of stakeholders.
• Demonstrated ability to manage strategic projects, procurement activities, negotiate outcomes and manage delivery outcomes.
• Demonstrated ability to retrieve, report and analyse data to provide risk insights and recommendations to inform decision making and outcomes.
• Demonstrated ability to work collaboratively across diverse teams, support and mentor staff in risk or compliance and identify opportunities to leverage teams to solve problems.

If this sounds appealing to you, we welcome your application!

To apply
Provide a covering letter (max 2 pages) and resume (max 4 pages) that details your experience and how you meet the capabilities of the role.
Salary Grade 9/10, with the base salary for this role starting at $122,017 base plus superannuation
Click Here to access the Role Description.
For enquiries relating to recruitment please contact Tiffany Martin via tiffany.martin@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Wednesday 17 April 2024 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via tiffany.martin@customerservice.nsw.gov.au or 02 9494 8351.
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