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Salary- Employment Type: Full- time, 12-month fixed term contract
- Remuneration: $78,130-$88,407+ 17% Super & leave loading
- Location: Kensington, NSW (Hybrid work arrangement available)
UNSW isn't like other places you've worked. Yes, we're a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter.
This role is based in newly created Coordination, Advice & Support Team within our Conduct and Integrity Office who handle serious complaints, misconduct, investigation issues, as well as providing education and prevention strategies to foster respect and integrity across UNSW.
Why your Role Matters
UNSW is seeking a Coordination, Advice & Support (CAS) Officer to join the team offering a centralised function for our complaints handling process and upholding old a culture of ethical behaviour and conduct compliance across all areas of the university.
As CAS Officer you will support the team in assessing, coordinating and referring complaints to the appropriate management pathway as well as monitoring their timely resolution. As a subject matter expert on complaint management process at the University, you will be providing advice and information to all stakeholders involved in the complaint management and resolution process for both direct enquires and those being handled locally.
Working closely with the CAS Manager, you will be working to support effectual compliant and investigation resolutions across the University.
Accountabilities:
- Provide high level administrative support to the Project Team, including co-ordinating meetings, interviews and taking minutes from fact-finding interviews.
- Act as the first point of contact for internal and external stakeholders.
- Respond to a range of in-person, telephone and email enquiries from internal and external stakeholders.
- Provide effective specialist advice relating to administrative guidelines, processes and activities.
- Develop and maintain filing systems, spreadsheets, databases, websites and other administrative systems.
- Participate in relevant projects and business improvement activities.
You will hold a relevant qualification, or equivalent level of knowledge, and experience alongside:
- Advanced time management, organisational and problem-solving skills, including the ability to meet deadlines.
- Well-developed interpersonal and written and verbal communication skills.
- Demonstrated experience providing effective customer service and support to clients at all levels.
- Highly proficient computer literacy with excellent skills in Microsoft Office applications.
- Ability to make sound judgements and work both independently and as part of a team.
- Demonstrated experience supporting and contributing to projects and initiatives.
- Advanced numeracy skills.
How to Apply: Submit your CV & cover letter detailing your interest and suitability for the job (as per the skills & experience bullet points in the job description) before Sunday, 14 January 2024 by 11:55pm.
Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.
UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:
- Flexible Working Options (work from home, flexible hours etc)
- Career development opportunities
- Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
- Discounts and entitlements (retail, education, fitness)
E: (applications to the address cannot be accepted, please apply online)
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.
