Counselling & Career Development Officer

Call Centre Representative Role Available with an ASAP start, Monday to Friday role, $35 per hour + super

Your new company 
Location: Ultimo or Kingswood
Your new role
We are seeking dedicated and customer-focused individuals to join our team as Counselling & Career Development Officers. As part of the call centre, you will play a crucial role in providing high-quality support to clients seeking career guidance and counselling services. 
What you'll need to succeed 

Customer Interaction:

• Respond to customer enquiries via phone, chat, email, and web-based channels.
• Provide accurate and relevant information to address individual customer needs.
• Maintain a high standard of customer experience in a fast-paced environment.

Administration:

• Utilise office technology and customer relationship management (CRM) systems effectively.
• Support contact centre activities and transaction processes.

Qualifications and Skills:

• Hold a Certificate III in a relevant discipline or demonstrate equivalent skills and experience.
• Excellent communication skills, both written and verbal.
• Ability to listen, interpret, and convey information clearly and accurately.
• Strong multitasking abilities and problem-solving skills.
• Experience in a high-volume call centre environment is desirable.

Requirements:

• Candidates must undergo reference checks.
• A valid Police Check and Working with Children Check (WWCC) are mandatory.

What you'll get in return 

• $35 per hour + Super.
  
• Monday to Friday role.

What you need to do now 
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#2865680